Who we are looking for

We are seeking a highly skilled and proactive Transformation Change Leader to lead and manage the Operating Model and Organizational Design change for a key client or a suite of services for a key client. The Operating Model transformation will include both operational infrastructure and architecture change ensuring optimal functionality, operational risk, resiliency, stability and scalability positioning the client for future growth with exemplary service delivery.

In this role, you will be responsible for leading the transformation and change initiatives required to both stabilize and transform the client to target operating model. The role will partner directly with the SVP Client Lead to design and execute the strategic roadmap covering all aspects of the CORE Strategy (CORE: Client, Operations, Risk and Employee) and end-to-end transformation required.

• Transformation of major Asset Manager or suite of services to a major Asset Manager
• Management of global direct & in-direct (matrix) organizations across multiple locations
• Management of project plan and involved parties through the State Street organization and with the client

• Develop a roadmap to deliver on the desired target operating model including all or a suite of processes and functions that are integral to the support of the client, in particular focusing on positioning for future growth concentrating primarily on stability, risk mitigation and resiliency
• Lead the integration of the client or suite of services on to the standard Bank applications and ensure effective design and execution of the operating model for successful service delivery
• Manage large scale program
• Establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
• Manage and direct regular budget activities and financial performance targets - focused on return on investment and positive operating leverage
• Extensive proven transformation and change leadership experience with a track record of managing the delivery of complex, multi-faceted transformation initiatives to comply with regulatory requirements and significantly reduce risk
• Experience in delivering proven productivity and efficiency gains through automation and orchestration with a view to position for future growth. Continual Service Improvement experience required in order to manage large scale programs
• Broad-based support experience focused in a business facing role with the ability to establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
• Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
• Able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies
• Lead the performance management process that measures and evaluates progress against goals
• Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
• Good working knowledge of Operating Model, Organizational Design and program/project management methodologies and the role of technology resources in support of those methodologies.
• Actively promote our Diversity, Equity and Inclusion goals throughout the organization
• Able to demonstrate having delivered results in:
• Transformation and Change Management
• Operating Model and Organizational Design leadership
• Complex Problem Solving
• Knowledge Management
• Service Delivery
• Risk Mitigation and Management
• Recovery Management
• Capacity Management

• Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions
• Strong written and verbal communications
• Excellent stakeholder and client management
• Strong organizational and attention to details skills
• Must be delivery focused and deadline oriented with the ability to provide technical expertise to resolve daily problems
• Core project / program management skills

• Technical Bachelor's degree
• 12+ years of financial services experience with a large financial services firm or advisory/consulting firm
• Hands-on real world global support experience needed
• Leadership experience of Transformation and Change Management
• Applicable Six SIGMA, LEAN or equivalent qualification