Main purpose of role:

Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.

Responsibilities

Client Service

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
• Quality control of transactions processed and client correspondence
• Assist in the delivery of on the job training and development of other administrators.
• Ensure business standards and client deadlines are met on a consistent basis
• Actively initiate Error, Fines & Loss analysis
• Escalate client issues where necessary

• Adhere to procedures in relation to all tasks
• Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation
• Identify process efficiencies in the course of their daily work and propose to line managers
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
• Gain broad expertise on company product
• Build and maintain internal network of contacts
• Display thorough understanding of the following tasks
• Issuance of contract notes and settlement confirms Processing of monetary settlement, money in/out and FX process Administration of commission payments Processing of Fund distribution Units in Issue reporting and reconciliation Reconciliation completion and clearance of trades and cash Processing of register maintenance requests

• Act as an effective team player & deputies for immediate supervisor when appropriate
• Show organization skills for oneself and others
• Display effective team focus by assisting colleagues in their daily routine
• Liaise with other departments in an effective manner.
• Provide/seek regular feedback to team leader.
• Positively influencing team morale in order to achieve set standards and goals
• Show willingness to assume additional tasks in order to share workload within team/department
• Maintaining a "can do" attitude

• Display initiative
• Administration of Clients/Investors correspondence
• Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management

• To exercise due care and diligence, ensuring the areas the role is responsible for are organized and controlled.
• To comply with the regulatory regimes in which State Street operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.

• To be quality driven, aiming for 100% accuracy and timeliness of delivery.
• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external);
• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
• To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;
• To communicate and promote the values which reinforce and support a consistent quality culture.

• Detailed understanding of procedural, technical and product requirements within Transfer Agency business
• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written & verbal communication skills
• Excellent organisational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Flexible
• Personable and Enthusiastic