Who We're Looking For - Temporary Medicare Setter Agent

The Impact You Will Make

• Answering incoming calls from Medicare beneficiaries and asking qualifying questions to determine their needs and eligibility for speaking with a sales agent.
• Transferring qualified callers to the appropriate sales agent or department for further assistance.
• Providing excellent customer service by maintaining a professional and courteous demeanor at all times.
• Adhering to scripts and guidelines provided for call handling and qualification purposes.
• Achieving and maintaining a UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to assist callers.
• Participating in special projects as assigned by management, including outbound calling campaigns or quality improvement initiatives.
• Maintaining a positive and responsive attitude towards customers and colleagues.
• Being coachable and receptive to feedback to continuously improve performance.
• Responding promptly to chats and participating in group activities to enhance team collaboration and knowledge sharing.
• Attending meetings and training sessions to stay updated on company policies, procedures, and product knowledge.

• High school diploma or equivalent.
• Previous experience in a customer service or call center environment preferred.
• Excellent verbal communication skills and the ability to engage effectively with callers.
• Ability to follow scripts and guidelines accurately.
• UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to handle calls.
• Positive attitude and willingness to take on challenges with a solutions-oriented approach.
• Strong interpersonal skills and the ability to work well within a team.
• Flexibility to adapt to changing job requirements and schedules.
• Proficiency in basic computer skills.
• Commitment to continuous learning and development to enhance job performance and customer satisfaction.

• 🩺Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• 💰Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• 🧘‍♀️Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• 🏝️Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we're paid weekly too!)
• 👶🏻Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
• ✈️Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
• 🏠 Remote Work Options: Embrace the flexibility of working from home.
• 🌎World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
• 🛟Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team

• Partnered with The Period Project for easy access to menstrual hygiene products.
• Awarded the 2022 Shatter List for breaking glass ceilings in technology.
• Received the 2023 Women's Leadership Institute Award, pledging to elevate women's leadership.

• Create Community
• Learn & Grow
• Embrace Opportunity
• Act Like An Owner
• Respect Every Person