Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

What you will be responsible for

As Premier Client Technology Services Support, Assistant Vice President, you will

• Act as first level client contact point for incidents or requests impacting client's core functionality.
• Manage the end to end client communications related to ensuring production readiness between multiple key systems.
• Help to resolve or escalate issues that arise by interacting with other system monitoring groups and following standard procedures and working with Front office data support team.
• Effectively communicate to downstream parties to keep them apprised of incident progress.
• Coordinate issue escalation and handoff according to operation procedures.
• Prepare and maintain documentation on systems and processes that impact clients.
• Adhere to all documented standards, guidelines and procedures.
• Perform special projects and other tasks as assigned by the Team Manager.
• Recommend and implement improvements to current process.
• Contribute to analysis and planning of operating model with the aim of standardizing processes and establishing best practice.
• Build a trusted relationship with clients and become primary contact as relates to daily IT support

What we value

These skills will help you succeed in this role

• Ability to prioritize, manage multiple requests and meet deadlines, both as an individual contributor and supportive team member.
• Demonstrated practical, hands-on, "can-do" approach, and the ability to work efficiently and creatively.
• Excellent customer service skills, and interpersonal, verbal, and written communication skills.
• Must be able to share and communicate issues and processes in verbal and written form in a clear and concise manner.
• Ability to achieve results without close supervision.

Education & Preferred Qualifications

• 3-5 years of Technology Analyst experience preferred
• General knowledge of financial services.
• Excellent PC skills, proficiency in Microsoft Office.
• Excellent verbal and written skills
• Service Now experience (preferred).
• Middle Office and or Back Office application experience would be helpful.
• (Middle Office - RKS, ESP, EDW, MYSS)
• (Back Office - MCH, FDR, MDB)

Additional requirements

• This is a shift based role (between the hours of 6am to 11pm)
• The team operates on a 24 x 7 basis, so shifts include weekends
• Current shift requirement is 12pm - 8pm ET to include weekends on a rotational basis

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:
$80,000 - $132,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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