Job Title: Offboarding, Officer

The Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization.

Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location).

This position will be responsible for the day to day management of the Employee Offboarding team, ensuring a quality support service focused on continuous improvement, and manage relationships with stakeholders of the process including IT, HR, Facilities, Security and Finance.

Major Responsibilities:

• Develop effective working relationships and communications with direct reports and ensure that they are motivated, developed and supported
• Establish and nurture a culture of 'Risk Excellence' within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion
• Utilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and review
• Partner with others in Global Employee Onboarding team (counterparts) and support teams to ensure a strong governance model and control framework exists for all process across Employee Offboarding
• Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation
• Support the implementation of the Offboarding team through effective delivery of the service
• Stakeholder management across varying levels
• Oversee team deliverables to ensure key projects are delivered and maintained
• Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members' behavior in performing their roles
• Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviors
• Think and act globally

• Lead the Offboarding team, providing regular coaching and development
• Train the team in new processes and procedures focusing on operational excellence
• Monitor effectiveness of Offboarding activities identifying areas for improvement
• Manage service performance SLA's through regular reporting, communicating to the Offboarding Operations Manager
• Provide ongoing guidance, mentoring, training and direction
• Conduct regular performance reviews, managing day to day performance requirements
• Participate in wider projects as required

• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
• Provide appropriate management information as required to support business unit decision making
• Support the 'Risk Excellence' culture within the business
• Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

• Level of Education/ Specific Qualifications: Experience in a similar role, preferably financial services/banking
• Ability to inspire, motivate and lead a team
• Embraces a culture of risk excellence
• Capacity to work in a dynamic business environment regionally and globally
• Team player with a strong customer focus
• Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience
• Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
• Strong attention to details and end-to-end processes
• Completes projects, tasks, and all work activities on time or within expected time period; plans and prioritises effectively
• Uses independent action, judgement and decision making
• Demonstrates flexibility to meet changing business needs and priorities
• Identifies potential problems and delivers solutions
• Self-motivated with a desire to learn and improve skills base

• Significant experience working within an HR/Shared Service Operations function
• Experience of leading, coaching and developing teams
• Strong interpersonal, influencing and customer service skills
• Excellent analytical skills with strong focus on service improvement
• Sound knowledge of project management tools/technique
• Working knowledge of Workday or other HR IT systems
• Strong self-initiative and analytical skills with results orientation
• Strong attention to detail and end-to-end process
• Strong presentation skills scalable to various levels of audience
• Sound relationship building skills and stakeholder management