Job Description

Who we are looking for

The Alpha Head of Account Management Implementation and Strategy, Managing Director role is responsible development, implementation, and management of the Account Service model. This global business lead is responsible for managing an effective business across senior leadership within Global Delivery, Global Sales, Global Client Management, Alpha organizations, and Vendor interaction.

What you will be responsible for

As Alpha Head of Account Management Implementation and Strategy, your responsibilities will include:

• Provide thought leadership across the organization in the strategic development of the Alpha Account Management Service
• Drive product strategy/roadmap and understand/analyze impact to Alpha Account Management strategy to the larger Alpha Platform strategy
• Define, articulate and help enforce a standard operating model with our clients
• Deliver and implement clients onto the Account Management service in line with contract obligations
• Coordinate across STT senior stakeholders to develop, implement, and deliver a scalable global operating model
• Assist global Sales teams with the expanding Alpha Middle Office opportunities. Work with senior management to target future Alpha Account Management opportunities to maintain STT's position as the largest global Middle Office Provider
• Support global Implementation teams with onboarding Alpha Middle Office Outsourcing assignments
• Ensure Alpha MO best practices/standards are onboarded across the model to ensure and maintain scalability, LOI/SLA documentation, etc.
• Streamline the onboarding processes to achieve revenues faster
• Work with Global Delivery/Operations leadership teams to establish a scalable multi-client operating model and global footprint strategy for Alpha Middle Office Outsourcing
• Assist with the redesign of the existing Alpha support teams to prepare for expected growth in this business line
• Develop a quasi-multi tenant global support team to more easily accommodate additional clients onto the model
• Establish a seamless and scalable global pass-the-book - multi-client support model
• Driving cross-functional collaboration and innovation across technology, integration, product, risk, sales, marketing, compliance, legal, and finance teams
• Building/maintaining close relationships with clients and partners while representing the Alpha Middle Office Outsourcing Model in client and market facing interactions
• Serving as an evangelist of the Alpha Middle Office Outsourcing Model, both internally and externally, to drive awareness, adoption, successful partnerships and new business
• Meet all requirements for the performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals
• Provide support for and effectively communicate broad overall company initiatives and goals to managers and staff within span of control
• Responsible for developing budget and staffing projections

• An ability to be a leader within their team, as well as be a leader amongst your peers
• Ability and willingness to collaborate with various stakeholders
• Possess deep Alpha and middle office operating model knowledge and have an understanding of present and future market trends.
• Extensive experience with the front, middle and/or back office processing
• Superb communicator with all varieties of clients and internal staff of all experience levels including senior stakeholders and leaders inside and outside the business.
• Ability to influence others, drive large strategic initiatives, and effect change.
• Proven record of setting and delivering strategic change and increasing efficiency globally.
• Excellent communication skills with an ability to switch seamlessly from strategic thinking to detailed analysis depending on subject and audience. Ability to effectively communicate with all levels across the organization.
• Appreciation of cultural differences globally.
• Risk excellence and owners mindset.
• Adept at managing multiple projects/initiatives (strong attention to detail and the ability to handle several tasks simultaneously)
• Great team skills, but must be a self-starter, have ability to work under pressure, and must be able to demonstrate excellent multi-tasking skills
• Great liaison skills with customers and all levels of internal staff. Proven people manager
• A natural leader and motivator.

• 15+ years in financial services, either in front office, middle office, capital markets, trading, operations and/or client service
• Proven change management abilities delivering successful outcomes on transformation initiatives
• Significant understanding of Alpha Enterprise
• Experience in developing, implementing Alpha and/or relative middle office services
• Proven track record in driving innovative products from ideation through design and development (preferably within large, complex organizations), inclusive of commercial considerations
• Experience working with asset management, asset owner, insurance company clients
• Excellent presentation, communications, collaboration and influencing skills
• Proven ability to build relationships with internal and external partners and stakeholders
• Up to 25% travel required for both internal management and client purposes.
• MBA and/or CFA are a plus