Director, Account Management - LES

Application Window: closes 12/23/2024

Pay Range: $125,000 - $140,000

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Variable Compensation Sales:

The position is also eligible for bonus and/or commissions under the applicable variable compensation plan. Bonus/commissions are earned based on achievement of performance metrics under the plan.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

• Bachelor's degree with 7+ years of enterprise sales experience within healthcare, benefits, risk management, wellness, supporting the employer, health care, business marketplace, including at least 2 years of experience as a People Leader.
• Significant and proven results in leading business development teams serving C-Suite decision-makers
• Evidence of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Ability to travel to client locations-approx. 25% travel.
• Ability to challenge the status quo and champion new LES Account Management initiatives; acts as a catalyst for change and stimulates others to change; manages implementation effectively.
• Ability to lead LES Account Management team: evolve & adapt organizational structures, as needed, to maintain cadence with the business needs.
• Strong planning, organization, and attention to detail combined with subject matter experience and expertise is required to navigate the needs within LES Account Management.
• Builds and develops talent within the area responsibility, supporting career planning, engagement, and performance management to ensure value add to the business and to foster team engagement, motivation, retention, and resiliency.
• Ability to effectively, interact with, work with, and develop meaningful relationships with people of various cultural backgrounds.
• Important qualities include emotional intelligence, creative thinking, ability to inspire others, and listening skills to represent Labcorp in a professional manner to advance LES Account Management.

• People leader of 14 LES Account Management team members
• Identifies, develop client success retention and growth resulting in profitable growth expansion from existing client relationships.
• Defines goals for client expansion, target relationships to grow the product mix
• Develops both strategic growth models and more tactical approaches aimed at growing the product mix and revenue base.
• Ensures that all assigned direct customers include a service plan and year-end review discussion/meeting resulting in clearly identified customer expectations and requirements that align with Labcorp Employer Services product requirements and SLA's.
• Collaborates with the cross functional leaders to identify opportunities for improvement and service delivery, ensures that internal processes/SLAs are followed to ensure that the operational teams are set up for success to deliver per standard product set/SOPs/requirements.

• Establishes, manages and reports on key metrics and benchmarks that will be used to make decisions, set strategy and optimize team performance
• Owns service forecasting process for renewals, customer event product volume, growth to goals and serves as the primary owner for reporting on forecasts of expected volumes for event execution by month to achieve revenue and product targets.
• Forecasts and identifies risks and drivers of underperformance relative to the retention and growth plan
• Leads a diligent follow-up process to ensure events are secured in required SLA timeframes
• Ensures that all client activities are tracked and reported in the CRM by the LES Account Management members
• Builds systems and processes to drive a repeatable, flexible and scalable customer success delivery model
• Primary LES Account Management leader providing guidance and oversight of key customer, consulting and partnerships relationships to ensure client and ongoing service expectations are met for all ongoing relationships servicing clients
• Defines and coordinates LES Account Management training programs that enable staff to achieve their potential and support company retention and growth objectives.
• Creates and implements strategies to attract, develop and retain high potential client success team members
• Ensures that customer expectations are set based on product requirements and service delivery service level agreements