The Role:
We are seeking an accomplished Senior Technical Leader to manage and optimize ServiceNow Discovery and oversee the development and maintenance of multiple integrations. This role requires a hands-on technical leader with expertise in ServiceNow Discovery, Graph Connectors, ETL processes, and a deep understanding of integration best practices. You will work collaboratively with cross-functional teams to ensure seamless data flows, enhance visibility, and maximize the value of the ServiceNow platform.
Key Responsibilities:
ServiceNow Discovery Optimization:
- Lead the configuration, management, and optimization of ServiceNow Discovery to ensure accurate and comprehensive discovery of infrastructure and applications.
- Monitor and refine Discovery performance, addressing discovery errors & issues, coverage gaps and ensuring data accuracy in the CMDB.
- Collaborate with stakeholders to align Discovery processes with business requirements and priorities.
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Integration Management and Development:
- Manage and optimize multiple integrations, including those leveraging ServiceNow Graph Connectors and custom ETL solutions.
- Design, develop, and implement robust integration architectures to enable seamless data exchange between ServiceNow and other enterprise systems.
- Ensure integrations are scalable, secure, and compliant with organizational and regulatory standards.
Technical Leadership:
- Provide thought leadership and technical expertise for ServiceNow Discovery and integrations, staying updated on platform capabilities and industry trends.
- Mentor and guide a team of developers and analysts to deliver high-quality solutions.
- Act as the primary escalation point for technical issues related to Discovery and integrations.
Stakeholder Collaboration:
- Work closely with IT, operations, and business teams to understand requirements, gather feedback, and deliver tailored solutions.
- Communicate technical concepts and updates effectively to non-technical stakeholders.
- Partner with ServiceNow vendors and external partners to ensure alignment and delivery of critical capabilities.
Continuous Improvement:
- Analyze integration and Discovery performance metrics, identifying opportunities for enhancement.
- Drive the adoption of automation and best practices to streamline operations and reduce manual interventions.
- Lead initiatives to improve the CMDB's accuracy, completeness, and utility for business and IT operations.
Qualifications:
Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8+ years of experience in ServiceNow platform management, Discovery, and integrations, with 5 years' experience in a leadership role.
- Proven expertise in designing and implementing complex integrations, including ETL processes and API-driven solutions.
Technical Skills:
- Strong knowledge of ServiceNow modules, including ITOM, CMDB, and Integration Hub.
- Proficiency in ServiceNow Discovery, Graph Connectors, and related technologies.
- Experience with scripting languages such as JavaScript, Python, or PowerShell.
- Deep understanding of ETL tools and techniques for transforming and migrating data.
- Familiarity with REST/SOAP APIs and middleware platforms.
Certifications (Preferred):
- ServiceNow Certified System Administrator (CSA).
- ServiceNow ITOM Implementation Specialist Certification.
- ITIL v3 or ITIL 4 Foundation Certification.
Soft Skills:
- Strong problem-solving and analytical skills with an ability to think strategically and tactically.
- Excellent communication and stakeholder management skills.
- Ability to lead and mentor technical teams in a collaborative, distributed environment.
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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