Who we are looking for
Under supervision of Depositary Manager/Senior Depositary Manager, the Operations Specialist SME engages in overall business specific tasks, in supporting various projects within teams as well as special analysis and initiatives relating to knowledge based aspects of the business.
Provides support to Depositary Manager/Senior Depositary Manager and German Depositary teams to ensure all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.
This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.
Why this role is important to us
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You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
What you will be responsible for
As Depositary Operations Specialist SME you will
- Take a leading role in the review of corporate documentation of processes, procedures and controls across client groups. Evaluates their continuing effectiveness and accuracy. Initiates remedial action as necessary. Ensures documentation exists for any client-specific procedures.
- Participate as a SME in the development, testing and implementation of new systems and products relating to the ongoing business transformation process. Provides regular progress reports and give feedback during project meetings.
- Act as a subject matter expert in various daily/weekly/monthly tasks. Is a business champion in processes delivered by German Depositary department. Provides support to processing teams, is able to share expertise, provide explanation and guidance.
- Act as central point of contact for process issues encountered in the daily business. Tracks issue trends and escalate as needed.
- Overview and controls the deliverables (quality checks).
- Support BAU if required
- Contributes to analysis and planning of Operating Model with the aim of standardizing processes and establishing best practice.
- Provide knowledge and planning support for new business transitions to Poland. Ensures proper governance and controls are in place. Performs post-transition analysis to identify process gaps.
- Work closely with Training Department and business lines to identify training needs within the team. Ensures that those needs are met by delivering training sessions to staff on agreed topics.
- Drive CI and Lean initiatives. Looks for waste throughout the processes and teams and eliminate them. Aims for standardization and automation.
- Take part in business transitions outside of Poland if necessary. Monitors migrated tasks post transition.
- Deliver walkthrough for the auditors. Is engaged in the pre-audit work, prepares audit samples and drives remedy actions execution to close the findings in a timely manner.
- Contribute in productivity monitoring and seeks ways to improve individual as well as team productivity in accordance with Poland goals.
- Review Fund components and completes the reviewer's checklist as needed. Perform final review of deliverables and signs off before dissemination.
- Liaise with other internal clients and supporting departments for the purpose of obtaining key inputs to service delivery, resolving errors and discrepancies. Work closely especially with other Depositary SMEs and Depositary Developers.
- Assist Team Manager in the organization of the Team's work. Coordinate the work allocation. Is Manager's deputy when necessary.
- Ensure that departmental procedures and controls are adhered to. Works closely with Risk Officer to assure risk excellence standards.
- Identify issues and problems in service delivery and carries out necessary corrective action.
- Keep team Manager informed of issues. Ensure the issues log is updated and tracks progress.
- Support Team Manager to ensure that accurate KPIs are prepared and disseminated to the donor site. Take part in Service Review calls as per SLA requirements.
- Provide process support to Depositary teams in relation to fund events.
What we value
These skills will help you succeed in this role:
- Demonstrates good time organizational skills in order to meet deadlines relating to projects and daily work.
- Adheres to clean desk policy and thorough record keeping.
- Provides timely and professional responses to all enquiries.
- Keeps Team Manager informed as to the daily work progress and status of requests.
- Establishes and maintains good working relationships with internal clients and colleagues. Demonstrates collaboration with other teams and departments.
- Demonstrate flexibility by supporting different client groups as well as contributing to a range of projects (processing side).
- Maintains standards of personal and professional performance/behavior
- Takes Ownership and Initiative
- Analytical skills
- Ensures accuracy and quality
- Provides outstanding service
- Communicates Effectively
- Displays Insight & Influence
- Fosters Collaboration and Teamwork
Education & Preferred Qualifications
- Principals of regulations: AIFMD, UCITS, KAGB
- Numeracy / Literacy skills
- PC literate and excellent in use of spreadsheets and word processing
- Systems knowledge: MCH, eHorizon, MyView, AOM
- End to end process understanding
- A thorough understanding of depositary rules is required
- Excellent English.
- Finished FTM program or equivalent
- Train the trainer certificate would be a benefit
- Accountancy or Business related degree (preferred)
- 2+ years experience in depositary area is required
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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