Who we are looking for
This is the SME role responsible for monitoring the daily Delivery service of their client(s), managing and resolving operational inquiries, performing service governance.
What you will be responsible for
As < CMS Specialist > you will
• Monitors and drive accountability for end to end service delivery.
• Partner with Process and Product teams to resolve issues and ensure ownership of timely and accurate service delivery.
• Oversees and manages operational inquiries to drive timely resolution, coordinating with internal teams and resolving issues as needed.
• Manages Delivery metrics for assigned clients via the CMS Dashboard, ensuring issues are being researched and resolved within SLAs.
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• Implements best practices in technology and processes as identified by remediation plans or CMS Leads.
• Escalates issues / incidents as necessary and ensures Account Lead is informed of any existing or potential client issues.
• Adhere to corporate policies, guidelines, and risk and compliance programs.
• Implement effective communication across delivery organization on behalf of client initiatives and internal change events.
What we value
These skills will help you succeed in this role
• Effective communication
• Good at problem-solving and strong learning ability
• Custody and market knowledge including trade and cash instructions, sub custody communications and internal facilitation.
• Perform well under pressure.
Education & Preferred Qualifications
• Experience with client service or external communication is preferred
• Financial service experience or degree preferred.
Additional requirements
CMS is an early team, candidate will need to be used to early or late shift in the team.
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