Who we are looking for
The Client Implementation Executive is expected to operate as a leader to plan, prioritize and execute on the implementation of new Alpha client business. Qualified applicants should have prior experience managing large complex programs, be at ease leading others with no hierarchical connection, and should be comfortable working in a high growth, fast paced environment. Applicants must demonstrate experience managing organizations through significant transformation and change, and developing relationships at executive levels.
Why this role is important to us
The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of 'alpha' to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.
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What You Will Be Responsible For
As a Client Implementation Executive you will be responsible for the delivery and overall success of one or more implementation programs. You will supervise managers and inform executives on progress and performance. A successful Client Implementation Executive must have a broad knowledge of program management principles, experience leading organizations through transformational change and the ability to build relationships and engage effectively at executive and c-suite levels. You must have a strategic mindset as well as be able to lead highly matrixed teams at State Street. The goal is to ensure every program will be delivered successfully and add the highest possible value to our clients and the organization.
- Act as the business owner responsible for the successful delivery of the program, operating as the senior conduit between the client and State Street
- Consult with Clients to understand their strategy, business objectives, operating model needs and challenges. Provide subject matter expertise and industry experience to lead Alpha solution discussions.
- Initiate and set goals for programs according to the strategic objectives of the organization
- Oversee and approve program plans inclusive of State Street, client and critical 3rd party tasks.
- Ensure program milestones and dependencies support agreed upon scope and timeline.
- Develop and monitor budgets, forecasting and resource allocations for the program
- Establish Project Governance both internally and with the client ensuring all stakeholders are communicated with frequently and appropriately
- Drive the client, internal stakeholders and critical 3rd parties to execute against their tasks and milestones; drive proper governance and program reporting
- Drive a high performing culture across the program teams in which people operate to deliver client outcomes with a One State Street mindset.
- Supervise all program and project managers involved to provide feedback and resolve complex problems
- Implement standard change control process, deploy and maintain risk, issue and decision logs
- Ensure program activities adhere to legal guidelines and internal policies
- Build and manage relationships with the client and all stakeholders
- Drive continuous improvement to reduce implementation time, improve quality and improved client experience, and enable faster revenue recognition
What We Value
- Leadership and an ability to bring together teams across different levels and disciplines within the organization
- Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
- Curiosity, strong critical thinking, problem solving, decision making and relationship management skills
- Demonstrated experience in the design, delivery and implementation of front, middle, back office and data solutions within the investment management industry.
- The Enterprise Culture traits and behaviors - Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community
- Ability to translate business requirements into detailed technical requirements and vice versa.
- Ability to work in a team environment, secure team and stakeholder buy-in, and motivate team to accomplish goals and objectives
Education & Preferred Qualifications
- Demonstrated experience leading large transformational programs
- Strong understanding of financial markets and investment management processes, including back office functions. Experience with front-to-back investment servicing and operations functions is preferred.
- Knowledge of front and middle office technology is an advantage. Charles River, Blackrock Aladdin, Thinkfolio, SimCorp Dimension, Markit EDM, Eagle Pace, etc.
- Experience with Agile software development, highly configurable systems and leading testing techniques
- Ability to travel across the region as required
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