Who we are looking for

We are seeking a motivated to join our teams like Dealing, Compliance, Investor Services, Registration, Registration Tax reporting, Settlement & Reconciliation and Events.

Why this role is important to us

The team you will be joining is a part of International Financial Data Services (IFDS). IFDS is a world-leading provider of outsourcing and technology solutions to the financial services industry. With its global headquarters in Toronto, IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS is present in North America, EMEA and APAC.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

• Excellent administrative, organisational and business support skills with ability to multi-task
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong communication skills
• Excellent planning and co-ordination skills
• Ability to work accurately under pressure within tight deadlines

• Comprehensive procedural, technical and product knowledge of the Transfer Agency business
• A very good understanding of transfer Agency background to Funds Industry
• Accurate and precise
• Lead and mentor

• Self-reliant
• Enthusiastic & motivated
• Excellent communications skills
• Fluent in English and French
• Provide opinion on business requests as it
• relates to AML/CFT framework
• Participate to regulatory initiatives as it
• relates to AML/CFT framework
• Perform sensitive and / or complex investigations
• At the request of the Executive Committee / MLRO in the AML area.
• Provide support the Registration AML Team on
• complex account queries
• Provide advice and guidance on regulatory
• requirements as it relates to AML/CFT (internal and external)
• Contribute on AML reviews (including any audit
• related exercises)
• Act as point of escalation for Operations for all
• matters relating to AML
• Participate in the FCP investigations
• Provide MIS to clients, Executive Management
• Participate in the control plan exercise led by
• Monitoring team for all Financial Crime prevention
• Participate in client meetings and due diligence
• Remain SME for specific Compliance AML project.
• Member of Association of Luxembourg Compliance Officer (ALCO)

• Demonstrate logical, analytical, critical and process thinking to identify, analyze and evaluate complex problems / issues.
• Initiate problem recovery, correction strategies, procedural and process enhancements; takes concrete steps to prevent and to reduce error reoccurrences in the future.
• Display ability to assist, to develop and to propose the related creative and cost-effective solutions.
• Recognize the importance of accuracy and high standards of quality during monitoring and execution dealing tasks
• Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues; ensure that procedural/ system changes are updated into the team procedures.
• Ensure team members adhere to existing procedures and controls in place and are fully comfortable with them to ensure timely and accurate completion of all the assigned and delegated tasks and responsibilities.

• Be the first contact point for delegates and Associate 1 (A1)
• Review and Authorize in a timely and accuracy manner all tasks performed by A1 and delegates such as :
  • platform transactions (Clearstream, Euroclear, Crest, SIX SIS...) ensuring they are in good order for execution as per the instruction received and within market deadlines.
  • securities reconciliations, balance breaks and reconciliations exceptions between transfer agent, authorized participant, clearing houses and depositories
  • internal payments within currency cut off deadlines
  • failed trades chasing
• Perform oversight controls
• Maintain internal user guides to date
• Lead team meetings
• Participate to projects (market event, new business, system upgrade..)
• Participate to the audit exercises
• Suggest improvement processes
• Exercise due diligence, ensuring the activities the role is responsible for are organised and controlled
• Comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection regulations, as appropriate to the above role

• Ensure that the quality of service provided to each client is in line with the expectation set in the Operating Memorandum.
• Participate actively in new fund launch, conversion, system changes - e.g. review documentation, co-ordinate risk and legal issues resolution, act and monitor on associated set-up/testing requirements for the dealing team.
• Respond to enquiries from different counterparties (e.g. internal departments, client enquiries ...). Ensures that all enquiries are followed and resolved accurately in a timely manner.
• Provide constantly cross training and ensure knowledge sharing within the team to enable a full functional coverage within dealing department at all time. Always validate team knowledge on training provided.
• Provide support and oversight on outsourced services.
• Ensure that all provided system accesses are fully functional at all time.
• Know how to navigate and work through all the different applications used / available for work within Dealing.
• Assist in coordinating coverage for holidays and vacation of the staff members.

• The Investor Services team answers all queries received via phone, email, facsimile and post on behalf of fund clients including shareholders, brokers or financial intermediaries, as well as fund promoters and fund management companies. The Investor Services team is performing customer service support to the organization by obtaining, analyzing and verifying the accuracy of instruction information in a timely manner.
• The Investor Services Associate 2 is the focal point for the day-to-day client services of the Investor Services. By demonstrating excellent communication skills, a team-oriented approach and by successfully handling multiple demands from external parties or the management line; the Associate 2 will deliver a high quality of service to all clients in line with the company's targets and expectations.
• The successful candidate will work independently and will also work on improving established guidelines and practices by consulting with the Manager where clarification or exception may be required.
• The Investor Services Associate 2 will provide support, escalation route when necessary to manage and resolve any queries received from external and internal parties.
• The Customer Services Associate 2 plays a supporting role to Customer Services Managers, officers and drives operational excellence by implementing and embedding a continuous improvement culture.

• Verify from time to time shareholders new accounts AML/KYC assessment and certain static data maintenance on the register in line with Luxembourg AML/KYC regulatory requirements.
• Demonstrate the ability to provide leadership and direction in a group environment.
• Demonstrate logical, analytical, critical and process thinking to identify, analyse and evaluate complex problems / issues.
• Maintains open communication channels.
• Initiate problem recovery, correction strategies, procedural and process enhancements; takes concrete steps to prevent and to reduce error reoccurrences in the future. Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues; ensure that procedural/ system changes are updated into the team procedures.
• Display good organizational skills in order to meet SLA deadlines and keeps well documented records.
• Ensures that checklists, job aids and working procedures are up to date and followed.
• Play a supportive role to the Investor Services Managers.
• Act as a Registration SME when participating to ad-hoc projects
• Acting as a mentor to junior staff and provide coaching under the supervision of the Manager
• Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Maintains open communication channels with clients, peers and the Management.
• Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues.
• Be prepared to achieve and strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer.
• Specific knowledge about shareholder administration and/or AML / KYC would represent a strong asset for this position
• Excellent knowledge of the company and interdependencies between Client Services and other business functions
• Function at all times as a team player to build a positive atmosphere of co-operation within the department and where all team members are engaged.
• Self-motivated, organized and flexible to new ideas
• Strong issue resolution skills with a focus on risk controls and add value to the end client experience.
• Initiate sharing of ideas, processes, client requirements and knowledge through effective proactive assistance to team members, maintain also adequate documentation for reference.

• Under the supervision of the Events Manager the Events Senior Associate is the focal point for the day-to-day administration and supervision of the daily Events operations within Dealing Services.
• The Events Senior Associate works closely together with the Events Manager in ensuring that corporate event processes as well as Trailer Fees are dealt with efficiently accurately and professionally.
• The Events Senior Associate needs to function at all times as a team player and ensures that other team members follow his/her example.
• Ensure team members adhere to existing procedures and controls in place and are fully comfortable with them to ensure timely and accurate completion of all the assigned and delegated tasks and responsibilities.
• Monitor and ensures the accuracy and quality of the daily/weekly and monthly tasks.
• Executes corporate events such as distributions mergers and liquidations as well as Trailer Fee calculations in line with client instructions/expectations.
• Respond to enquiries from different counterparties (e.g. internal departments external client enquiries and corresponding banks). Ensures that all enquiries are followed and resolved accurately in a timely manner.
• Support the oversight team in relation to complex queries or requests

• Working within the Registration Tax Team will have responsibility for the timely and accurate completion of FATCA and CRS returns including generating test files, liaising with operational teams to rectify error messages, managing Client interactions and submitting the final returns to the Tax Authority(ies).
• Annual completion of the Regulatory filing to the applicable Tax Authorities for investment funds.
• Oversight of the outsourced functions
• Quality check and validation of monthly investors' tax related reporting before sending to clients
• Act as the first point of contact for any investor tax related matter
• Build strong working relationships with management and staff across all functions to achieve regulatory and reporting objectives
• Actively contribute to Registration-wide initiatives and focus groups.
• Engage in projects within your team and the Registration department including, but not limited to, new tax or regulatory changes, client on-boarding, system testing, etc.
• Create detailed documentation outlining report criteria and provide recommendations to the requestor based on the results of the report.
• Provide reporting support to any project/project team as necessary.
• Focus on developing reports not linked to customer requirements which will add value to the business.
• Acting as a mentor to junior staff and provide coaching under the supervision of the Manager.

• Under the supervision of the Settlement and Reconciliation Senior Associate (S&R Manager), the S&R Associate 2 is the focal point for the day-to-day administration and supervision of the daily S&R operations within the Dealing Services.
• The S&R Associate 1 works closely together with the S&R Manager in ensuring that operations, processes and client reconciliations are dealt with efficiently, accurately and professionally.
• The S&R Associate 1 needs to function at all times as a team player and ensures that other team members follow her/his example.
• Monitor and ensures the accuracy and quality of the daily reconciliations and investigations on the different client reconciliations.
• Validate accuracy of the updated outstanding exceptions with the latest status on the actions taken for its resolution by the different team members.
• Review aged exceptions on a daily basis. Effectively analyses route cause and responsible parties involved to consider appropriate actions to be taken for a timely resolution.
• Respond to enquirers from different counter-parties (e.g. internal departments, external client enquiries, and corresponding banks). Ensures that all enquiries are followed and resolved accurately in a timely manner.