Who we are looking for:
This lead position supports Alpha client relationships in North America. The role requires understanding of middle office services and platforms to manage extensive customer interaction and internal interaction across support functions to enhance the State Street client experience. Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities. Candidate proactively develops and maintains external relationships with our clients and key internal stakeholders. Develops understanding of client's strategies and seeks business solutions to meet their needs. Leads the development of departmental objectives and oversees implementation of process improvements.
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Why this role is important to us:
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for:
As Alpha Services - Vice President you will
- Collaborate with and support internal teams in maintaining service levels and addressing a wide range of business issues
- Champion inquiries from / issues raised by clients and various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
- Assist with change management with clients where needed.
- Influence opportunities to increase quality, productivity and control related to the service delivery model in Alpha Services.
- Collaborate with STT's front, middle and back office operations to ensure quality and provide input on plans to enhance operations.
- Oversee client facing issues including Operational Control Framework issues, reporting outages, operational incidents and reputation or risk impacting workstream items.
What we value:
These skills will help you succeed in this role:
Problem Resolution:
- Ultimately responsible for the success of issue resolution.
- Anticipate critical risks and exposures and facilitate mitigation.
- Persuade or influence internal groups, as necessary, to achieve desired results.
Communication:
- Strong verbal and oral communication skills are a must - ability to persuade and influence colleagues at all levels.
- Ability to prepare, present and lead discussions on key issues and subjects.
Process Expertise & Leadership:
- Oversee and recommend best practices and educate others on their implications.
- Operate with little supervision in a complex environment
- Exhibit leadership and mentorship skills within and outside the team
- Division-wide impact/ influence
Time Management:
- Knowing how to assess risks and prioritize accordingly
- Being able to sequence tasks for yourself and your team
Education & Preferred Qualifications
- BS/BA degree required
- 6-8 years of financial services experience, in relationship, operational, technology, product management, or project capacity, middle office knowledge preferred
- Strong sense of ownership, organization and leadership
- Ability to collaborate and influence others
- Strong written and communication skills and ability to present to both clients and senior internal management.
- Must be deadline oriented with ability to analyze and resolve daily issues
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Salary Range:
$110,000 - $170,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.