Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Workplace Coordinators at Sprinklr use the 5 Workplace Pillars as a guide to operate.
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Environment- Create and Maintain a productive, clean, safe, healthy, and comfortable work environment.
Experience- Ensure that employee experience is seamless, fun, efficient, memorable, and delightful.
Community- Build a strong community where shared experiences and values provide a feeling of belonging for all.
Hospitality- Provide a warm and welcoming environment where we anticipate needs and make all feel at home.
Reporting- Provide monthly reports to help track and forecast finances, space needs, and administrative functions.
As Workplace Coordinator for Southern Europe based out of our hub office in Paris, your key responsibilities will include:
- Reception and Visitor Management: Screen and welcome office visitors and manage guest arrivals with authentic pleasantness and following security protocols. Be the best and friendliest version of yourself. Maintain the professionalism of reception area. Ensure that the sights, sounds and scents of reception and client experience floor represent who we are. Offer guests welcoming gestures such as hanging their coats, serving them a beverage, and connecting them with their host.
- Calendar Management: Assist with booking main conference rooms. Assist with resolving conference room scheduling conflicts, coordinate logistics for meetings as needed (e.g. scheduling conference rooms, coordinating food and drink etc.), in Paris and at our other serviced offices in Southern Europe.
- Daily Office Operations Tasks (Under Supervision of Regional Office Manager)
- Repair and Maintenance requests, daily set up and execution of elements crucial to day-to-day operation
- Environment Monitor: Conduct various environment and hospitality walkthroughs throughout the day to ensure no issue goes unattended, including an end of day walkthrough.
- Organizer: Ensure the Sprinklr office, conference rooms, kitchens and storage areas are kept clean, tidy, and in an orderly fashion.
- Liaison: Act as point-of-contact between our numerous office, food, and facility vendors, building managers and janitorial staff.
- Shipping and Mail Management: Distribute incoming and coordinate outgoing mail and packages, including use of courier services, and purchase of additional postage. Receive and redirect mail and deliveries.
- Ensure stationery, pantry and janitorial supplies are stocked at necessary volume and inventory is managed optimally.
- Internal Communications- Amplify messages to the offices as indicated by team leadership or business needs.
- Safety and Security:
- Guard access into office floors.
- Assist in coordinating and communicating fire drills, safety trainings, and other emergency protocols.
- Grant and manage access through access control platform, building security management, and other tools and resources. Ensure full and immediate removal of access from exiting employees and contractors.
- Regularly review access reports and ensure compliance with periodic security audit requirements.
- Community Builder: Help maintain and elevate the culture and environment of the office. Plan, implement and coordinate internal events and social activities in respective offices of the region; assist with other department events as needed.
- Reporting: Ensure all monthly reports are completed and submitted in a timely manner. This includes but not limited to: expense reports, occupancy reports, budget trackers, and inventory trackers.
- Remote Employee Liaison: Help Remote employees feel connected to the offices when they are visiting or need anything from the office.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.