Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Here's What You Need
- Bachelor/ Master's degree in computer science, IT, or a related field.
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- Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules.
- Ability to independently manage operational aspects of ongoing projects and serve as a liaison between all teams involved.
- Excellent communication and presentation skills, with the ability to convey complex technical information clearly and concisely to a variety of audiences.
- Strong sense of personal responsibility and accountability for delivering high-quality work.
- Familiarity with JIRA, Confluence, and other standard project management tools.
- Good time management skills and flexibility to work over weekends (or as per customer-approved deployment schedule).
- Knowledge of requirements pertaining to GDPR, CCPA, and HITRUST is a plus.
- Familiarity with certifications such as SOC1, SOC2, ISO27001, FedRAMP, HIPAA, and PCI DSS is a plus.
In This Role, You Will
- Work closely with Product, Design, Engineering, QA, DevOps, and NOC teams for all release deployment activities to ensure smooth, on-time execution.
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
- Prepare thorough documentation, including project schedules/plans, kick-off presentations, trackers, status reports, and risk/issues logs.
- Establish and maintain processes to manage scope over the project lifecycle, set project quality and performance standards, and assess and manage risk within and across multiple projects.
- Communicate release details and schedules to key stakeholders.
- Manage risks and resolve issues that affect release scope, schedule, and quality.
- Conduct release readiness reviews, audits, and retrospectives, and manage pre- and post-deployment checklists and activities.
- Report project outcomes and/or risks to the appropriate management channels as needed, escalating issues as necessary.
- Continually work towards improving the release process.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.