Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Meet our Professional Services Team!
Want more jobs like this?
Get jobs delivered to your inbox every week.
Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we're looking for experienced project managers to help realize those ambitions. As a member of our team, you'll support our customers through the initial stages of their Sprinklr journey and lead a team of passionate project managers. You will work closely with our solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
What You'll Do:
Sprinklr seeks an Associate Director to manage enterprise-level projects for some of our biggest clients. You will be responsible and accountable for the end-to-end delivery of projects across various clients through your team of project managers.
Responsibilities:
- Manage a team of 6-9 Individual Contributors
- Own a portfolio consisting of 3 - 5 accounts and 1 - 2 programs per Project Manager, controlling project scope, budget, revenue, resources, change control processes, risks/ issues and mitigation plans.
- Manage and own escalations to completion
- Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
- Ensure that the overall portfolio is effective and that individual projects are running according to schedule and within budget.
- Develop relationships with and ensure the appropriate participation of key client and internal stakeholders, executives, and C-level sponsors.
- Develop, build, and maintain durable, trusted relationships with clients and internal stakeholders.
- Develop knowledge of the Sprinklr platform components and module synergies so that you can develop realistic and meaningful project plans and high-level solutions.
- Ensure your portfolio is reported and forecasted accurately to all external and internal stakeholders.
- Ensure that project managers manage all project/program risks, issues and change requests effectively.
- Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
- Set the tone for the team and strive for quality and excellence in all aspects of delivery.
- Provide weekly project status and burn reports to the relevant leadership stakeholders.
- Maintain awareness of the current industry environment that shapes opportunities for client solutions.
Who are you, and what makes you qualified?
- Extensive experience collaborating closely with business owners and executive-level clients.
- Fluency in Business English and French (additional languages are a plus)
- Experience managing a team, providing guidance and representing leadership skills
- Experienced managing projects in IT, SaaS, Social, or Software environments.
- Experienced working with multi-geo, multicultural delivery teams.
- Experienced working on large-scale project management in leading multi-organisational initiatives and driving team accountability to achieve goals.
- Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
- Demonstrated ability to lead in managing project, departmental and enterprise risks related to projects, systems and business analysis.
- Strong influencing skills and negotiation/mediation skills.
- Ability to motivate and focus people's resources
- Proven mentoring, supervisory, and team-building skills.
- Ability to resolve problems with keen instincts and organizational experience.
- Strong knowledge of software development life cycles, web technologies, and web development processes.
- Strong verbal and written communication skills.
- Experience in Contact Center as a Services, Voice, Care
- Experience in Agile project management
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.