Director of Enterprise Applications (Salesforce)

Title: Director of Enterprise Applications (Salesforce)

Department: Information Technology

Report to: VP, Information Technology

Compensation: $113,700 - $133,400

FLSA: Exempt

Location: Hybrid – 3 days/week in office

All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.  

ABOUT SEO

For more than 60 years, SEO has created a more equitable society by closing the educational and career opportunity gap for ambitious young people. 

POSITION OVERVIEW

What You’ll Do

• Guide a team of internal experts and external consultants to grow our Salesforce ecosystem with a focus on fundraising, program workflows, and data driven business impact. Architect the strategy, vision, and roadmap for SEO within Salesforce, driving innovation and outstanding results.
• Manage SEO’s enterprise application portfolio, including research and analysis of new products, planning and implementation, testing and quality assurance, ongoing maintenance, and life cycle management.
• Collaborate with operations, executive and program leadership on data and content management, application standards, support and compliance.
• Maintain open channel to stakeholder teams to fully understand their operational needs and properly prioritize and implement them.
• Design efficient processes and ensure they are well-documented and users are trained; design reports/processes to ensure data integrity and proper data entry.
• Set Salesforce and enterprise application strategy and goals in conjunction with IT leadership, based on business objectives, input and feedback from stakeholder teams.
• Design and execute a training program for new staff, and grow the enterprise application skill set across the organization.
• Manage Salesforce and related contracts and initiatives, acting as the primary liaison to external vendors and setting timelines and priorities.
• Proactively evaluate new application releases to determine functional requirements and provide analysis on user impact, implementation, costs and architectural changes.
• Collect, analyze, and summarize data and trends in new technologies for storage architecture, capacity, and response time.
• Work with IT security team to perform security checks and auditing on enterprise application platforms as required.
• Manage a team of two Salesforce Administrators, two Application Support Engineers, and outside Salesforce Consultant and Developers.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Software Engineering, Information Management or equivalent experience in field.
• Minimum of 7-10 years’ experience working with Salesforce and business applications including direct experience as a business analyst, product manager, or systems administrator. Background and passion for EdTech strongly preferred.
• 2+ years of direct and progressive people management experience with a proven track record of leading teams to high performance. Must have well-developed people management skills with a keen ability to lead across differences, effectively resolve conflicts, and apply consultative skills to determine professional development needs for team members at every level.
• Thorough knowledge of business applications including O365, Google, Box and Monday is required; CRM Salesforce.com Administrator Certification (ADM 201) or (ADM 301) preferred. Experience with Salesforce App Exchange apps like Box, Mass Action Scheduler, Declarative Lookup Roll-up Summaries, and Zoom are also a plus.
• Strong data and reporting proficiencies including experience with Salesforce Data Loader, BI and data visualization tools, and advanced Microsoft Excel skills.
• Excellent understanding of project management principles, ideally formal training and/or working knowledge of Agile, lean, or similar development methodologies.
• An ability to communicate business needs to technical teams and translate highly technical terms to non-technical audiences; must be skilled in cultivating effective, clear communication in your direct reports.
• A passion for closing opportunity gaps for under-resourced and underrepresented communities is non-negotiable.

COMPENSATION & BENEFITS 

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity), is an educational non-profit focused on improving outcomes for students from underserved backgrounds. For over 60 years, SEO has been an innovator in education, mentorship, and creating educational programs and opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/