Summary:

Works closely with new and existing technicians to develop skills and to ensure proper repairs are being performed; develops training profiles and oversees the execution of development plans for Field Maintenance Technicians; provides advanced technical assistance to Field Maintenance Technicians and Store Support as needed

Responsibilities:

• Coordinates all facets of and facilitates orientation, onboarding and training of new Field Maintenance Technicians in all aspects of the business; ensures proper training of all maintenance related tasks, including, but not limited to, building equipment and systems maintenance
• Evaluates employees based upon various performance metrics and skill assessments; determines if additional training is necessary and conducts training as needed
• Develops, implements and delivers training programs to address individual development needs of Field Maintenance Technicians
• Develops skill and competency profiles and formulates individual development plans based on employee profiles; provides feedback to management on individual and group progress
• Plans and coordinates the activities of Field Training Technicians to ensure adherence to the department training program for new and existing technicians
• Maintains working knowledge of current technologies and equipment being utilized in Company stores. Keeps abreast of new technologies and equipment by attending training seminars and courses
• Provides advice and guidance to Field Maintenance Technicians within assigned areas
• Reviews and recommends preventive maintenance or repair procedures for new and existing equipment
• Develops, maintains and delivers training material for store equipment to address training needs of the maintenance organization
• Provides equipment/system training and instruction to Company personnel, as needed, to ensure safe and proper operation
• Ensures compliance with Federal, State, and local laws and Company guidelines by completing required trainings, as well as obtaining required certifications
• Participates and performs annual truck inventory audits with Field Maintenance Technicians
• Works on outside equipment, in a safe manner, regardless of weather conditions, as needed
• Provides expertise at meetings by attending and presenting data as needed
• Completes other duties, including special projects, as assigned by Supervisor

• Associate's Degree from an approved technical, trade or correspondence course in electrical, electronics, petroleum, or refrigeration equipment preferred; or equivalent education and experience

• Experience performing maintenance related tasks with pumps and dispensers preferred
• Experience in a skill trade area preferred (i.e. plumbing, electrical, HVAC, etc.)
• See Grade Level Distinctives

• Experience with Word, Excel, and other MS Office suite applications
• Excellent communication skills and the ability to research and resolve issues
• Excellent organizational skills
• Excellent leadership skills and the ability to facilitate and direct the activities of others
• Ability to build and sustain collaborations
• Ability to climb ladders to roofs, ceilings and signs and the ability to descend into access pits up to six feet deep
• Ability to crawl into access areas and under counters and dispensers
• Ability to assemble and disassemble large and small mechanical, plumbing and electrical parts, assemblies and components
• Ability to operate hand and power tools in addition to special equipment to complete work assignments
• Good understanding of intra-department functions and operations
• Ability to perform repeated bending, standing, and reaching
• Ability to lift equipment and access covers weighing in excess of 125 pounds

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment
• Available 24 hours a day, 7 days a week
• Available to travel over 50% of the time, which may include overnight stays
• Must have a valid driver's license from the state in which the employee resides
• Must maintain automotive liability insurance during the course of employment

• Complies with all applicable state and federal DOT rules and regulations concerning the operation of assigned motor vehicle(s), including keeping and maintaining driver's logs