Hi, we're Oscar. We're hiring a Claims Quality & Audit Trainer to join our Claims Quality team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
The Claims Quality & Audit Trainer is responsible for facilitating training content to foster a competent, agile workforce within claims quality. The trainer plays a crucial role in achieving high-quality training standards aligned to key business outcomes.
You will report to the Manager, Claims Quality.
Work Location:
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Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $((80% CompaRatio)) - $((105% CompaRatio)) per ((year)). The base pay for this role in all other locations is: $((80% CompaRatio)) - $((105% CompaRatio)) per ((year)). You are also eligible for employee benefits, ((monthly vacation accrual at a rate of 10 days per year)) ((participation in Oscar’s unlimited vacation program)) ((company equity grants)) and ((annual performance bonuses)) ((sales commissions)).
Responsibilities
- Facilitate instructor-led courses for claims audit teams
- Monitor quality metrics on an ongoing basis
- Collaborate with subject matter experts to source key content needed to facilitate trainings
- Proactively audit and update training content, leveraging subject matter experts and learning feedback to ensure accuracy and effectiveness
- Present auditor quality scores and provide feedback to the team
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 2+ years end-to-end claims experience
- 2+ years experience presenting to diverse audiences
- 2+ years experience facilitating training/coaching in a production environment
Bonus Points
- Instructional Design Certification
- Bachelor’s degree
- Experience facilitating or building training
- Experience working in a call center support function
- Experience working in a regulated industry within healthcare
- Claims auditing experience
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.