The Website Analytics Manager will own every aspect of data analytics for the Communications Team's main internal and external platforms - including the intranet web site, external-facing corporate site, and video and email platforms. This position will provide high-level data analysis that translates raw data into editorial and/or design strategy. The scope of responsibilities will include working closely with leaders from the Communications team and throughout the company to present data-driven recommendations to improve user experience, determine strategy, optimize content, increase engagement and measure success.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead analytics and data collection efforts for Charter Communications' internal and external news websites and other communications platforms
• Present strategic, data-driven recommendations to clients and team leaders
• Advise stakeholders from multiple business units to set benchmarks, shape content strategy, and identify key metrics and performance indicators for various internal communications channels - including intranet, email, video, and livestreams
• Take sole responsibility for periodic reporting to leadership, including compiling and analyzing data; generating data visualizations
• Design automated reports and/or dashboards that allow leaders to track data in real time or on a periodic basis to determine the effectiveness of our content, campaign and initiatives
• Work with Technology Team, IT partners to optimize our data-gathering software and integrate them with our various platforms
• Design and measure A/B testing on various platforms to optimize design and editorial decisions
• Perform other duties as required

• Ability to be dedicated and multi-task effectively
• Strong quantitative analytical, problem-solving, and communication (written and verbal) skills, with considerable experience providing insights and performing formal presentations to corporate leadership and other senior management
• Ability to identify shortfalls/excesses of communications plans, programs, initiatives and strategies
• Expert-level proficiency in Adobe Analytics and Google Analytics (certifications preferred)
• Demonstrable expertise in Microsoft Office (particularly Excel and PowerPoint)
• Experience with Tableau or comparable visualization software
• Familiarity with CMS platforms such as Adobe Experience Manager, Drupal, WordPress, etc.
• Ability to prioritize and organize effectively
• Ability to show judgment, initiative and to accomplish job duties