JOB SUMMARY

The VP, Creative Operations is responsible for overseeing the operational strategy, processes, and execution within a creative organization. This role will act as a bridge between creative teams, project management, and business objectives, ensuring cross-functional and resource optimization, seamless workflows, and the delivery of high-quality creative timely work and within budget. This role fosters a culture of collaboration, innovation, efficiency, and continuous learning across the Marketing and Marketing & Creative Strategy teams to ensure the highest quality and efficiency for creative deliverables.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Develop and implement operational strategies to optimize creative workflows and processes.
• Ensure creative output supports overall marketing and business objectives while maintaining creative integrity.
• Oversee resource planning, budgets, timelines and project scope to align with organizational goals.
• Champion the adoption of tools, technologies, and best practices to enhance team performance and ensure teams are equipped to meet project demands.
• Assist in establishing KPIs and performance metrics, where possible, to measure the success of operational processes, and measure and report on KPIs to evaluate operational effectiveness and areas for improvement.
• Collaborate with key internal and external business and technical stakeholders to provide guidance and insights on creative best practices that align with business objectives.
• Mentor and develop a high-performing team, fostering a culture of accountability, innovation and scalability.

• Expert understanding of creative processes, project lifecycles and production timelines.
• Expert knowledge of tools and platforms for project management, resource planning and creative collaboration
• Expert in creative and strategic thinking
• Proficient in building strong partnerships across the organization, leading and managing groups through change and growth, and developing and managing a diverse workforce.
• Ability to communicate effectively across all organizational levels and to prepare and present presentations to senior executive audiences
• Ability to lead large change, complex projects and initiatives, foster teamwork, and build a strong culture of collaboration
• Ability to analyze and interpret data to make recommendations based on analysis and expertise