Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of malfunctions and determine corrective action required to restore the system to operation.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Troubleshoot and repair equipment.
Verify the integrity of accessories and clean the equipment.
Configure equipment to customer specifications.
Install RAM, hard drives, video cards, CD-ROMs, and other peripherals.
Keep the tracking and inventory databases up-to-date.
Set, configure, and troubleshoot PCs/laptops and printers in a LAN environment.
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Analyze, test and evaluate new products.
Maintain library of current BIOS, drivers and patches for supported equipment.
Support remote access for laptop users and maintain call tracking and inventory databases.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated in-depth ability to use Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
Demonstrated ability to install, repair and troubleshoot computer hardware and peripherals
Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms
Effective in working with users remotely
Effective communication skills to relate with end user, team members and support workers
Ability to ensure that all requests from user are logged and right procedures are followed
Ability to manage time and priorities effectively
Ability to work without supervision
Committed to learn and relate technical concepts
Required Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Required Related Work Experience and Number of Years
Computer Technician Service experience w/ desktop and networking applications - 1-2
WORKING CONDITIONS
Office environment - On site
Physical Requirements
Able to lift up to 50 lbs.
IPC145 2024-41387 2024
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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