The Finance Business Operations Supervisor oversees the day to day finance operational tasks and leads a team of Business Operations Specialists that are responsible for meeting business deadlines, mitigating risk and ensuring the integrity of our data. Procedures include, but are not limited to credit decisions, new account setup, aging review, customer support, enforcing data integrity and company policy. The Business Operations Supervisor is responsible for managing and developing their employees to ensure accuracy, efficiency, and providing an exceptional client experience.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Supervise teams by leading, developing, training and providing effective coaching to attract and foster talent. Foster an environment which encourages the development of each employee.
- Ensure the accuracy and completion of day to day tasks;
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- Sound credit decisioning and record keeping of onboarding documents and accepted Terms & Conditions
- Complete and accurate account setup in multiple systems
- Order management prioritization with daily deadlines and compliance check to ensure valid legal contracts are provided for ad campaigns
- Maintain one business day SLA for inbound requests and monitor/report daily volumes/trends
- Inbound hotline: quality control, minimal missed calls, exceptional client experience
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Demonstrated knowledge of finance operational tasks (Credit, Billing, & Accounts Receivables)
Demonstrated customer service skills including solid verbal and written communication skills
Ability to work in a collaborative environment
Demonstrated ability to provide customer support via answering client questions over email and telephone
Demonstrated ability to support for sales teams across the footprint
Demonstrated problem solving skills
Demonstrated ability to lead a diverse group of individuals
Ability to effectively organize and prioritize
Ability to document, prepare, and deliver effective presentations to a wide-range audience
Ability to gather and make sense of information that suggests new possibilities
Ability to work independently; highly motivated and detail-oriented
Ability to work under pressure and meet deadlines
Ability to demonstrate superb follow through
Knowledge of Microsoft applications
Ability to communicate orally and in writing in a clear, straightforward and professional manner
Required Education
Bachelor's degree, or related field or equivalent experience
Required Related Work Experience
4+ years of experience with Credit, Billing or Accounts Receivables
PREFERRED QUALIFICATIONS
1+ years of Supervisory or leadership experience
1+ years of experience/knowledge of the advertising industry
FGN405 2025-47646 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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