This position is eligible to work in a hybrid work model (combination of in-office and remote days).

JOB SCOPE

Responsible for directing and managing the Inside Plant Operations staff and facilities. Implement structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services and plant maintenance. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.

DUTIES AND RESPONSIBILITES

• Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment.
• Lead a structured and disciplined work team to produce exceptional results delivering the customer experience.
• Oversee designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provide direct hands-on support for other network operations teams for all Headends and Hubs
• Provide engineering operational support and direction for new or existing technologies and current operational initiatives.
• Evaluate and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
• Direct quality control programs for engineering operations and consistent operational procedures.
• Ensure current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
• Oversee and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
• Ensure adherence to company TQA policies.
• Direct capital budget process for ISP within Region, execute approved budget plan.
• Lead and participate in succession planning.
• Perform other duties as requested.

• Bachelor's degree in engineering or related field, or equivalent work experience
• Minimum ten (10) years of network operations/engineering experience
• Minimum six (6) years of management experience
• Minimum three (3) years of project management experience

• SCTE-BCT/E certification or equivalent
• Industry and vendor specific certifications and training
• Advanced knowledge of HFC and all FCC compliance reports and other rules and regulations
• Proven leader with progressive responsibility
• Advanced knowledge of telecom / cable products and services
• Knowledge of Analog Transmission Line, Fiber Optic and Electronic theory
• Comprehensive understanding of HVAC and power distribution systems
• Comprehensive understanding of OSHA rules and regulations, both federal and state
• Knowledge of National Electric & National Electric Safety Code and FCC regulations
• Ability to make decisions and solve problems while working under pressure
• Able to supervise and motivate others and handle multiple projects and tasks
• Must lead by example / mentor
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner

• Exposure to moderate noise level
• Travel Required