JOB SCOPE
The Spectrum Connectivity Platform Operations team is responsible for the testing, deployments, defect triage, and overall Customer Premises Equipment (CPE) lifecycle within the production environment for all WiFi related CPE across the Charter footprint. This includes both the physical on-site CPE as well as AWS hosted cloud components. This is a fast-paced team responsible for ensuring that the highest quality products make it to customers and provides ample opportunity for personal development and career growth.
DUTIES AND RESPONSBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Works with developers, testers, and deployment teams to create software and firmware deployment plans.
- Writes and updates automated scripts for installation of server software products.
- Configures necessary hardware or virtual machines and operating environments as needed.
- Works with developers and hardware teams to update infrastructure and OS for applications.
- Performs production installations and upgrades of server software products.
- Monitors a system's performance, reliability, and financial impacts.
- Being a competent problem solver who can identify and resolve complex issues as part of a team.
- Mentors less experienced engineers.
- Participates in project-related stand-up meetings.
- Creates, reviews, and provides feedback for all internal user documentation.
- Works with developers and infrastructure teams to install or upgrade third party software.
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BASIC / MNIMUM QUALIFICATONS
- Dynamic scripting languages such as Python, Ruby, or Groovy - 5+
- Deploying software such as Pexpect, Chef, Puppet, or Ansible - 3+
- Linux or other Unix systems - 5+
REQURED JOB QUALIFICATIONS
- Extensive experience packaging and delivering software to a production environment.
- Well-versed in automating software deployments using tools (Puppet, Chef, Python, Ansible).
- Experience with software source control tools such as GitHub.
- Experience with Linux shell scripting environments such as bash.
- Ability to write clear technical documentation for use by developer, testers, and triage teams.
- Ability to work under limited direction and handle multiple assignments simultaneously.
- Must possess demonstrated verbal and written communication skills.
- Thorough understanding of the Agile Software Development Lifecycle (SDLC).
- Demonstrated leader that can facilitate and build team consensus and interact with both the leadership and the implementation teams.
PREFERRED QUALIFICATIONS
- Experience with setting up, configuring, and maintaining AWS environments
- Experience with real-time troubleshooting and participating in a rotating 24x7 on-call rotation for production incident support.
- Understanding of robust software development processes and software configuration management policies.
- Experience working with agile teams utilizing scrum or kanban.
- Experience creating and maintaining virtual machines using VMware or other VM technologies.
- Experience supporting HAProxy, Influx DB, Grafana, ActiveMQ, Artemis.
- Experience with Docker and deploying Docker containers.
- Experience with the Atlassian suite of products such as Jira, Confluence, FishEye, and Crucible.
- Experience with setting up, configuring, and maintaining AWS environments
ESW335 2025-46755 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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