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Service Coordinator

AT Spectrum
Spectrum

Service Coordinator

Madison, WI

Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role.
  • Know the status of and report on permits for the supported area.
  • Coordinate and track aging surveys.
  • Ensure construction referrals are scheduled and completed timely.
  • Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
  • Ensure construction management tools are updated with correct project status and current notes.
  • Monitor and report on required pole transfer activity.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Know, understand and follow company policy.
  • Perform other duties requested by supervisor.

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Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to work independently
  • Ability to handle multiple projects and tasks within established timelines
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to make decisions and solve problems while working under pressure
  • Ability to prioritize and organize effectively
  • Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
  • Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
  • Knowledge of company products and services

Required Education
High School Diploma or equivalent work experience
Continuing education coursework in project administration or equivalent experience

Required Related Work Experience and Number of Years
Demonstrated commnication skills 2+
Project Coordination 2+
Computer programs (i.e. Microsoft office) and other industry related software

Preferred Education
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

TSV117 2024-43834 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Client-provided location(s): Madison, WI, USA
Job ID: spectrum-2024-43834-2
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
    • Company Equity
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Spectrum.