Support the on-site 3PL Manager in managing Regional Hub operations in performance, quality assurance, and improvement. Track and report operational metrics, conduct work stream, throughput, and quality audits. Contribute extensively to process development, improvement, and sustainability initiatives

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop and implement 3PL dashboards (facility specific and network wide) and performance management reporting tools.
• Create and publish additional required materials to provide Onsite 3PL Manager, 3PL Director, and other designated stakeholders with site performance feedback, analysis of performance against key metrics, inventory position, and performance improvement initiatives.
• Communicate performance to the 3PL(s) and drive performance improvement plans.
• Support creation and distribution of materials that allow for performance and cost comparisons of 3PL operated facilities across the network - benchmark performance and communicate with 3PLs as applicable.
• Coordinate special initiatives and out-of-scope projects with 3PLs.
• Track and monitor various notifications from 3PL operated facilities to Charter (inbound notifications, outbound notifications, inventory reporting).
• Monitor work performance. Perform functional and specific audits of work performed for accuracy and quality, as well as compliance with stipulated guidelines
• Assure quality products and processes by establishing and enforcing quality standards within Supply Chain extended organization and Charter's Supplier Base.
• Monitor costs. Perform detailed reviews of invoicing submitted for work performed to insure integrity. Participate and assist in forecasting costs.
• Partner with Technical Operations, Product Engineering and Network Engineering to identify and resolve CPE Quality issues impacting Field Operations and/or the customer.
• Participate and assist in operational materials forecasting.
• Work with 3PL(s) and appropriate Charter functional areas on issue/discrepancy resolution, such as report discrepancies, new report requirements and/or reformatting and required systems access privileges /changes.
• Initiate Quarterly Business Reviews with Repair and CPE product test equipment vendors.
• Work with 3PL, affected parties and Freight team to resolve quantitative and qualitative issues with shipments from 3PL operated facilities to Charter facilities.
• Track OEM performance. Work with OEMs as required to resolve discrepancies, improve performance, and prevent recurring issues.
• Maintain issues and risk logs; drive open issues and risks to conclusion. Maintain Corrective Actions process documentation, ensure follow-up to sustained resolution.
• Take on additional duties as assigned by supervisor.

• Ability to read, write, speak and understand English
• Demonstrated analytical skills, including extensive knowledge of MS Excel
• Demonstrated attention to detail
• Motivated self-starter who is organized, efficient and team-oriented
• Ability to work independently and communicate clearly
• Ability to develop and deploy creative/original solutions to complex problems
• Ability to prioritize and organize effectively
• Advanced level proficiency in dashboards/reporting
• Valid driver's license with satisfactory driving record within Company required standards

• Bachelor's degree, preferably with Supply Chain or related concentration, or equivalent training, education and experience.

• Warehouse and/or reporting experience 5+
• Experience in a fast-paced, deadline-driven environment

• Warehouse environment
• Yard environment
• Exposure to dust, fluctuating indoor and outdoor temperatures, and periodic high noise levels