JOB SUMMARY

The main goal of the Security Operation Specialist I position is to maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and intelligence analysts, and disseminate information for priority matters. This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Initiate incident management for incidents under the authority of Corporate Security
• Receive information on multiple platforms, assess situation to ensure pertinent requirements are gathered and make informed decisions quickly to initiate appropriate actions during stressful situationsC
• Communicate with security leaders to coordinate the initiation of incidents in case management system
• Document information and actions taken in case management system
• Support security personnel by providing additional information through research of internal and external systems
• Prepare and disseminate security products at the request of security leaders
• Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems
• Provide direct and indirect support to security personnel as needed throughout the duration of the event
• Monitor access control systems and surveillance cameras and investigate alarms and incidents
• Monitor external open source platforms for physical security threats to Charter assets and initiate incident management when appropriate
• Support all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or not
• Conduct special projects and assignments in support of the PSOC and Corporate Physical Security operations
• Perform other duties as requested

• Ability to read, write, speak and understand English
• Self-starter and motived to address all issues and incidents
• Ability to manage multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environment
• Effective research and analytical skills
• Effective information management skills
• Ability to assess issues and solve problems
• Ability to work independently and as part of a team
• Effective documentation and written communication skills with the ability to prepare executive level situational reports
• Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
• Effective computer proficiency in Microsoft office applications, GIS systems, and other open source search engines and applications
• Knowledgeable on computer hardware and software applications
• Detail oriented, able to multi-task in stressful situations