CO Salary Range: USD 98,900.00 - 175,300.00 per year
JOB SCOPE
Responsible for providing guidance and direction to the Network Engineering team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems. Responsible for the hiring, training, development, and performance management of staff.
SHIFT REQUIREMENT: Wednesday - Saturday, 10:00pm - 08:00am
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Develops a disciplined, detailed and structured team to drive a high performance culture and environment.
- Provides engineering support and direction for new or existing technologies and current operational initiatives.
- Work with staff to ensure that individual team metrics and goals are being met.
- Ensures required reports are timely, accurate and complete.
- Provides technical guidance and assistance as required for problem resolution.
- Oversees the daily activities of Network Services and performs direct supervision of team members, including performance reviews, career development, and staffing.
- Adheres to industry specific local, state, and federal regulations, as applicable.
- Knows, understands and follows company policy.
- Establishes positive employee relations through effective communication and ongoing support.
- Performs other duties as requested by manager.
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REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to analyze and interpret data
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to communicate with all levels of management and company personnel
- Ability to maintain confidentiality
- Ability to make decisions and solve problems while working under pressure
- Ability to manage multiple projects at one time
- Ability to prioritize and organize effectively
- Ability to supervise and motivate others
- Ability to use personal computer and software applications
- Ability to work independently
- Ability to work with others to resolve problems, handle requests or situations
- Knowledge and experience with Network and Element Management tools
- Knowledge of cable, voice and data communications networks, and associated elements
- Knowledge of LAN/WAN design and operations
- Knowledge of TCP/IP and SNMP
- Knowledge of HFC networks
- Ability to maintain confidentiality
- Knowledge of Microsoft Office
- Demonstrated leadership qualities
Education
- Bachelor's Degree in Engineering or related field or related work experience
Related Work Experience Number Of Years
- Management experience in a 24/7 operations center 3
- Network Operations and/or Implementation experience 6
- Project management experience 2
Certifications
- Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)
- Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
WORKING CONDITIONS
- Office environment
- Varying schedules in a 24 x 7 Network Center
- Travel as required
#LI-CEB
ENE501 2025-51793 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-04-17 04:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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