Job Summary

As the Manager of Buyflow Services Operations, you will lead a team of Incident Response Engineers responsible for maintaining the reliability and availability of both our cloud-based and on-premise applications and services. You will be responsible for maintaining resilient platforms to support critical revenue generating systems. Additionally, you will develop and implement best practices (with a strong emphasis on security and cloud-based technologies) and play a key role in driving operational excellence across the organization.

BE PART OF THE CONNECTION

The Data Platforms Manager on THIS team supports the underlying data platform and services that enable reporting, analytics, and superior customer self-service experiences. Contributes to engineering and operational excellence by providing a highly available API platform at web scale. Works across the organization to establish development standards and execute data solutions that align with Charter's broader corporate strategy and ultimately drive a superior customer experience. Directly supervises the teams responsible for creating an information advantage for the organization with a focus on scalability, time to market, delivery, operations, and customer experience.

• Lead, mentor, and grow a team of technical engineers, fostering a culture of continuous improvement and innovation.
• Develop and implement strategies to enhance system reliability, performance, and scalability.
• Collaborate with development, product, and platform teams to align team practices with business goals.

• Establish and monitor metrics to ensure systems meet reliability and performance targets.
• Lead automation initiatives to reduce manual efforts and enhance system resilience and scalability.

• Serve as a key stakeholder in technical discussions, advocating for dev/ops principles and best practices.
• Communicate complex technical concepts to both technical and non-technical stakeholders, ensuring organizational alignment.
• Collaborate with security teams to ensure compliance with industry standards and regulations.

• Experience:
  • 5+ years of Telecommunications, Product and/or equivalent experience
  • 2+ years of Software engineering team management
  • 2+ years of Distributed computing software development
  • Experience developing distributed software operating in JVM and on Linux
  • Experience leading people and projects to a successful, high impact outcome
• Education:
  • BA or BS College Degree or related work experience
• Technical Skills:
  • Demonstrated understanding of reactive platforms like Akka, Node.JS, Play, etc.
  • Exposure to GraphQL based APIs
  • Demonstrated understanding of public cloud infrastructure services capabilities such as AWS
  • Demonstrated understanding of modern microservices architectures employed at web scale
• Skills:
  • Demonstrated effective communications skills including presentation skills
  • Demonstrated understanding of DevOps principles and practices
  • Effective communication skills: Listening, verbal and written
• Abilities:
  • Ability to operate customer facing production services at web scale, 24/7/365
  • Ability to plan, prioritize and organize effectively
  • Ability to analyze and resolve issues, both logical and interpersonal
• Travel Ability:
  • Office environment. Some travel required
• Schedule:
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days)
  • Full Time

• Some knowledge of telecommunication/cable services or industry experience
• 2+ years of Management or leadership experience

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life