This position is responsible for planning, managing and controlling the activities of a team that provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Advises business groups by providing technical and strategic direction to identify and address business issues and opportunities. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Lead initiatives to analyze complex business problems to be solved with automated systems.
- Plan, manage and control the activities of a team that provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
- Bring expertise or identify subject matter experts in support of multi-functional efforts to identify, interpret and produce recommendations based on company systems' needs.
- Advise business groups by providing technical and strategic direction to identify and address business issues and opportunities.
- Ensure that policies and procedures align with company's vision.
- Select, develop, and evaluate personnel ensuring efficient operation of the function.
- Act as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems.
- Evaluate new applications and identify systems requirements.
- Evaluate new IT developments and evolve business requirements and recommends appropriate systems alternatives and/or enhancements to current systems.
- Prepare communications and make presentations on system enhancements and/or alternatives.
- Perform other responsibilities as requested.
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Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English Ability to prioritize and organize effectively
- Ability to work independently, as well as in a collaborative and dynamic team environment
- Ability to handle multiple projects and priorities
- Ability to analyze and interpret data
- Ability to quickly identify business problems/opportunities
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to communicate with all levels of management and company personnel
- Ability to manage multiple projects at one time
- Ability to prioritize and organize effectively
- Demonstrated effective leadership qualities
- Expert knowledge of business and systems
- Ability to analyze and interpret data
- Ability to effectively present information to management
- Ability to make decisions and solve problems while working under pressure
- Ability to show judgment and initiative and to accomplish job duties
Required Education
Bachelor's degree or equivalent experience
Required Related Work Experience and Number of Years
Business Systems or IT related experience - 5+
Preferred Skills/Abilities and Knowledge
Knowledge of telecommunications industry
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+
WORKING CONDITIONS
Office environment
BSY510 2025-48448 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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