JOB SUMMARY

Oversee implementation and execution of all building maintenance, facilities projects, and physical safety and security. Responsible for managing vendor relationships. Serve as the in-market point of contact for all day-to-day facilities-related needs.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Oversee maintenance of all facilities, buildings, and grounds.
• Ensure demand maintenance process works efficiently and serves the needs of facility occupants.
• Determine best course of action for demand maintenance needs arise.
• Execute preventive maintenance plans.
• Ensure all building systems are operational and maintained in accordance with company policies, environmental regulations, building codes, and local/national regulations.
• Oversee building and office space utilization and allocation.
• Oversee build-outs, renovation projects, and office moves.
• Assist with preparation of cost estimates and planning process for space-related projects.
• Coordinate projects with other departments, contractors, and vendors.
• Compile cost estimates, space needs, and furniture and equipment needs to be used in project plans.
• Oversee facility inspections, building inspector visits, and facility safety inspections.
• Communicate and escalate issues.
• Maintain vendor relationships.
• Obtain bids and negotiate rates/prices for vendor services (e.g., janitorial, landscape, HVAC, etc.) and present to facilities leadership for review.
• Ensure vendor services are performed timely and properly.
• Review vendor invoices for accuracy.
• Assist with oversight of major facility construction projects.
• Obtain building permits as necessary and track capital costs.
• Administer building security programs.
• Maintain card access systems and security systems.
• Issue ID badges. Communicate emergency and security procedures. Communicate health and safety procedures.
• Administer and directly oversee the Charter recycling program.
• Immediately escalate noted instances of non-compliance.
• Assist with preparation of facilities maintenance expense and capital budgets.
• Assist with cost tracking, analysis, and reporting.
• Perform other duties as required.

• Ability to read, write, speak and understand English
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel
• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to analyze and interpret data
• Ability to maintain confidentiality
• Ability to use a computer and software applications (i.e. word processing, spreadsheet, etc.)
• Ability to show judgment and initiative and to accomplish job duties
• Ability to work independently
• Ability to work with others to resolve problems and address requests

• Office environment Construction project environment Building infrastructure environment (roof, equipment rooms, etc.)
• Travel may exceed 25% Flexibility to work nights/weekends as necessary