Ready to manage the daily operations and long-term planning for a network operations center? You can do that. Do you want to establish quality control processes and client communication to facilitate a high-quality client experience? As a Director of the Network Operations Center (NOC) at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
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You lead a team of Network Engineers through service repair, restoration actions, proactive network care and feeding activities. You guide in-depth system monitoring and lead preventive, corrective and emergency maintenance. You collaborate with teams in person and digitally within an office environment.
HOW YOU CAN MAKE A DIFFERENCE:
- Lead daily operations of commercial NOC operations support management and teams.
- Serve as the primary process owner of all operations support process, definition, compliance and continual improvement actions.
- Drive continuous improvement within network information accuracy, network availability, team effectiveness and service optimization.
- Own data integrity related to all commercial NOC operating activity to establish and maintain strong relationships with boundary partners.
- Manage the capital and operations budget components needed to ensure efficient and appropriate business resource allocations.
What you bring to Spectrum Enterprise
Required qualifications:
- Experience: Seven years of data, telephony and video service provider experience; Ten years of 24/7/365 operations center management and telecommunications experience.
- Education: Bachelor's degree in a related field or equivalent experience.
- Technical skills: Knowledge of broadband coax and optical products and services; Expert in all areas of telephony service delivery, products and services; Proficient in Microsoft Office.
- Skills: Presentation and English communication skills.
- Abilities: Ability to define KPIs and metrics while supervising and motivating others.
Preferred qualifications:
- ITIL, Six Sigma or PMI certification.
- Understanding of service providers/MSO network architectures and technologies.
- Familiar with IP network architecture and equipment.
What you can enjoy every day:
- Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning culture: Company support in obtaining technical certifications.
- Dynamic growth: Paid training and clearly defined paths to advance within the company.
- Total rewards: Comprehensive benefits that encourage a work-life balance.
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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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