MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.

Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.

Responsible for the management of contract labor performance, including the implementation of a consistent scope of work requirements for the KMA and continuous feedback on the performance of the contractors.

Implement company-wide initiatives and direct KMA field operations including Fulfillment and Service, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management Responsible for implementing and tracking quality improvements across the KMA as measured by the company-wide field operations metrics.

Responsible for implementing and adhering to best practice/standards identified within the region and ensuring compliance Ensure signal quality throughout the distribution systems

Ensure field compliance with corporate policies and procedures, Federal Communications Commission standards and franchise requirements

Provide data for budgeting, accountable for the functional budget and approve related expenditures

Notify management of activities and issues Maintain good relations with local utilities, vendors, contractors and government agencies

Translate corporate and field priorities into short-term objectives

Participate in developing and enforcing policies and procedures

Lead and participate in succession planning and oversee the development of staff and approves performance reviews

Interface with Dispatch and Workforce Management teams to improve fulfillment and service delivery.

Consult with senior management to plan for overall technical aspects; implement new technologies and ensure system is capable of supporting these technologies.

Oversee all FCC regulation testing; ensure that all requirements are met Direct and implement installation and system maintenance projects

Perform other duties as requested by management

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to supervise and motivate others

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Knowledge of all FCC compliance reports and other rules and regulations

Comprehensive understanding of applicable local and state rules and regulations

Comprehensive understanding of OSHA rules and regulations, both federal and state

Knowledge of company products and services

Required Education

Bachelor's degree in electronic engineering or equivalent experience

Required Related Work Experience and Number of Years

8 years technical experience

5 years project management experience

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Advanced knowledge of HFC and IP Networks

5+ years technical management experience preferred

Relevant industry and vendor-specific certifications and training

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

Travel as required

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

TOP725 2024-44750 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-12-19 07:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $100,600.00 and $178,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.