JOB SUMMARY

The Dir, eDiscovery position is responsible for the development and oversight of processes that ensure Charter's compliance with Charter's Legal Hold and eDiscovery policies. This position will manage a team that supports Charter attorneys in the execution of litigation and compliance matters.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Support Charter and outside counsel attorneys by providing expertise in custodian/system scoping, data collection, and data processing/review/and production processes.
• Develop strategic plans that include process and technology improvements.
• Develop and manage team and e-discovery budgets, ensuring strict fiscal adherence.
• Automate and implement tools necessary to efficiently and effectively track, assess, and report on legal matters.
• Oversee the custodian email journaling process.
• Ensure structured and unstructured data is preserved appropriately.
• Direct and have oversight of the collection of responsive data.
• Serve as a liaison with custodians and data owners (systems) as to where data resides and how it is used.
• Provide 30(b)(6) support and testimony as required.
• Assist in scoping litigation holds.
• Manage the relationship with e-discovery vendors.
• Audit legal hold processes to ensure compliance.
• Provide timely reporting on all e-discovery efforts.
• Identify trends and making recommendations for process and vendor changes.
• Update and maintain Charter's Legal Hold eDiscovery processes.
• Lead and develop a team of direct reports to include hiring, coaching, and evaluating performance.
• Perform other duties as assigned.

• Ability to read, write, speak and understand English
• Proven litigation practice, project management, and business analysis experience
• Ability to handle multiple projects and priorities simultaneously with a high degree of accuracy, professionalism and client-service orientation
• Thorough knowledge of software used in the electronic discovery process. Specific experience with Relativity is required
• Detailed knowledge of litigation and related discovery processes
• Working knowledge of enterprise-class production IT systems such as Exchange email, ERP systems, and SharePoint
• Knowledge of case law applicable to electronic discovery and of the electronic discovery process, including evolving technical and operational standards created through case law, rulemaking, and groups such as EDRM
• Demonstrated interpersonal and strong leadership skills
• Possess excellent written and verbal communication skills to enable effective and professional communication with clients, colleagues, and vendors
• Experience preparing analytics and reports using Microsoft Excel and PowerPoint

• Bachelor's degree in Business or related field or equivalent combination of education and experience

• Ediscovery experience - 7+
• Project management experience - 7+

• Project Management or eDiscovery certificate preferred

• Office environment