Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As a Digital Service & CX Analyst - Experience Designer, you'll leverage your knowledge of experience design to ensure projects, products, and processes are customer-centric and data-driven. You'll gather insights into customer needs, behaviors, and pain points through to inform design decisions, and work across the organization to ensure cross-functional teams understand our customers' expectations.

• Working collaboratively with Product, Technology, and Research teams to deliver exceptional customer experiences, and to drive business impact.
• Using qualitative and quantitative data to generate insights and opportunity areas for further exploration, and to enable/prioritize design decisions
• Mapping existing and future state customer experiences through journey maps
• Ensuring all projects are documented and implemented as designed
• Conducting cross-functional design workshops across the organization
• Continually advocating for the value of a design-led way of working

• Experience: Business Operations Analysis experience: 3 years or more; Telecommunications and/or experience with technology/software products: 3 years or more
• Education: Bachelor's degree in Business Administration or related field or equivalent experience
• Technical skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.); Design software (i.e., Figma, Adobe Creative Suite, LucidChart)
• Skills: Design thinking, experience design, ability to analyze and synthesize complex data, storytelling
• Abilities: Align design initiatives with business goals; design and facilitate workshops; communicate effectively orally and in writing; define key performance indicators/metrics; manage multiple projects simultaneously; document, prepare, and present data-driven presentations; make decisions and solve problems while working under pressure; partner with internal and external stakeholders

• Experience in a design role
• Understanding and application of behavioral psychology to product/process design
• A passion for innovation and designing for diverse user needs
• Experience in journey mapping and translating research into actionable initiatives/projects
• Project management experience

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life