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Call Center Sales Rep (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives

AT Spectrum
Spectrum

Call Center Sales Rep (Bilingual Spanish) - $18 per Hour Plus Commission & Incentives

El Paso, TX

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY
Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
  • Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
  • Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
  • Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
  • Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.
  • Promote and communicate current marketing campaigns and promotions.
  • Work with other departments, as necessary, to resolve customer issues.
  • Perform other duties as required by supervisor

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REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
  • Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
  • Demonstrated computer and consumer electronics skills
  • Ability to use personal computer and appropriate software applications to include billing system
  • and other role-related tools
  • Effective verbal and written communication skills
  • Effective organizational skills
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to perform job at workstation for prolonged periods of time
  • Ability to work variable hours; may include weekends, holidays, and split days off
  • Bilingual: Spanish Required

Required Education
High school diploma or equivalent

PREFERRED QUALIFICATION

Preferred Related Work Experience and Number of Years
Call center sales experience preferred - 2

WORKING CONDITIONS
Office environment

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SIB120 2024-40956 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Client-provided location(s): El Paso, TX, USA
Job ID: spectrum-2024-40956
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Personal/Sick Days
    • Leave of Absence
    • Paid Holidays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
    • Company Equity
  • Professional Development

    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Spectrum.