The Small and Medium Business (SMB) Sales Representative position is a consultative inbound sales position within our Spectrum Business organization. As part of our growing team, representatives handle nation-wide inbound calls from new and existing Business customers. Representatives present tailored solutions to enhance businesses through our Internet, Voice, TV and Mobile services. Sales Representatives interact with business owners, management companies and IT consultants to identify needs and recommend comprehensive solutions. Sales representatives can earn $61K in their first year with our highest earners making $110,000+.

MAJOR DUTIES AND RESPONSIBILITIES

• Engage in dynamic sales conversations with Business customers regarding Internet, Voice, TV and Mobile services.
• Actively and consistently support all efforts enhance the customer experience.
• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.
• Utilize discovery questions to build and present technology solutions that fit business needs.
• Representatives are responsible for placing orders, scheduling installation appointments, and customer follow up while working within multiple computer applications.
• Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.
• Interact with other internal Spectrum Business support departments to complete sales and resolve customer issues.
• Educate customers in the use of installed products, service offerings, billing, charges, and product features.
• Handle multiple tasks simultaneously: listening, answering questions, viewing windows and order entry.
• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer interactions.
• Follow-up with customers via telephone or email to ensure successful sales interactions.
• Increase knowledge of competitors' pricing, packaging and products to discuss side by side comparisons of Spectrum Business' and competitors' products and services.
• Promote and communicate current marketing campaigns and promotions.
• Perform other duties as required by supervisor.

• Strong communication skills in a professional setting including the ability to read, write, speak and understand English
• Ability to use computer equipment and appropriate software applications including billing system and other role-related tools
• High performance driven individual; goal oriented
• Ability to create positive experience interacting with customers
• Fluent in Microsoft programs; Outlook, Excel
• Must be available Monday through Friday
• Ability to work variable hours; may include evening hours, and non-federal holidays
• Bilingual: Spanish Required

• High school diploma or equivalent

• 1 year professional work experience
• 1 year sales background

• Highly motivated and target driven with a proven track record in sales
• Relationship management skills and openness to feedback
• Proven work experience as a sales representative
• Excellent selling, communication and negotiation skills

• College degree in business, marketing or related field, or equivalent experience

• 1 year of sales experience with a proven track record of results preferred

• Office environment - Call Center environment