CO Salary Range: USD 20.00 - 36.75 per hour
Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
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Assoc Desktop Supp Specialist
Provide basic desktop support on a variety of issues through identification, research, and resolution of technical problems. Manage assigned helpdesk tickets and phone calls using best practices, excellent communications skills and IT department procedures to perform technical support. Review and complete assigned tickets within established Service Level Agreements (SLA). Promote excellent customer relations in every customer transaction, contact and communication.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.
- Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures.
- Document solutions and maintain helpdesk ticket information and transactions as required and within established SLA.
- Work with desktop engineering to refine desktop configurations.
- Plan, test and implement new or revised desktop solutions.
- Work with the team to resolve low level hardware and software issues.
- Resolve basic problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA.
- Participate in desktop, peripheral, building moves, additions, support and other projects as defined and required.
- Work with Desktop Engineering to maintain accurate hardware and software inventories.
- Complete assigned project task of low to medium complexity resulting in successful, on time, high quality deliverables.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Technical understanding of the Internet, URLs, and email
- Experience with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, DNS, DHCP, VPN, networking and Voice over IP
- Proficiency with using Windows 10, Mac OSX, Apple iOS, and Android mobile operating systems
- Proficiency with Microsoft Office applications and WebEx Tools PC hardware, IP Phones, Video conferencing, & physical network connectivity
- Telecommunications principles Usage of MECM (SCCM) and Cherwell Ticketing Symantec Antivirus, SEP, and VIP software Bitlocker Encryption
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- A valid driver's license as well as a good driving record Ability to work with small components and wiring
Required Education
Associate's degree. College technical school degree or equivalent work experience is required Minimum A+ or Net+ or one higher technical certification
Required Related Work Experience and Number of Years
Desktop support experience - 1
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
CompTIA A+ is a plus
Preferred Education
Computer Science or MIS Technical Certification
WORKING CONDITIONS
Office environment Travel may be required to remote area locations as required
PHYSICAL REQUIREMENTS
Ability to lift up to 50 lbs.
IPC105 2024-45372 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-02-13 04:05 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between $20.00 and $36.75. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.