ABOUT SOTHEBY'S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
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THE ROLE
This role is to report into the Global Head of Receivables and oversee the client collections, billing and credit functions for EMEA
RESPONSIBLITIES
- Management of billing, invoicing and payment terms
- Oversight of all client related financial output
- Management of incoming payment processing, reconciliations and client disputes
- Responsible for collating and discussing the monthly debtors report while ensuring the team is following up on the collection of all debts
- Ownership of credit facilities and the ongoing renewal process
- Support client vetting and risk assessment during marquee sales
- Contribute to the end to end delivery of the positive client first experience
- Produce routine reporting and KPIs on debtors, collections and other relevant metrics
- Evaluate resourcing requirements and team structure to establish clear roles and responsibilities with appropriate segregation of duties
- Working closely with the relationship managers, business directors, client service operations and expert departments to ensure timely collection of receivables while maintaining a client focused approach
- Partner with legal, compliance and the commercial teams to ensure all controls and procedures are robust and actively reviewed
- Key contact for audit deliverables and corporate controller group requests
IDEAL EXPERIENCE & COMPETENCIES
- Minimum 7+ years of experience in billing and collections, with a minimum of 4+ years in a managerial position
- Highly adaptable, flexible and resilient, thriving in fast-paced and changing environments
- Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
- Strong leadership and communication skills, capable of leading and inspiring a large team
- Proactive in exploring better processes and smarter work practices
- Strong analytical, problem-solving and decision-making skills
- Exemplary written and verbal communication skills and a high level of attention to detail
- Ability and know-how to escalate to management appropriately to ensure a smooth client experience
- Strong knowledge of Microsoft Office particularly Word, Excel, Outlook
- Prior experience with SAP is an advantage
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.