The Role...
Soho Home have an exciting opportunity to join the team as our Operations & Logistics Manager, where you will provide day to day management of the logistics and operations department. Managing the global 3rd party warehouse operations, maintaining good relationships with internal departments understanding their logistical business needs to provide distribution of Soho Home products across all sales channels globally.
Main Duties...
- Manage the third-party warehouse performance to ensure all orders are shipped according to SLAs, urgent requests are prioritised, rework requests are completed on time and on budget and daily reporting is in place
- Manage the third party courier and delivery partners performance to ensure customer satisfaction, on time delivery in full and damage rates are minimal
- Support internal sales channels (eCommerce, Wholesale, Interior Design and Trade) to ensure all orders are placed and shipped as per customer expectations
- Responsible for inventory accuracy including PI counts at the UK warehouse, and organising annual stocktakes globally
- Complete monthly SOX (Sarbanes-Oxley Act) compliance including logging electronic records for auditing and ensuring warehouses have completed monthly reporting requirements
- Daily status reporting to senior business stakeholders
- Conducting monthly reviews with all suppliers and partners to continuously optimise the operation
- Analysing logistics data and trends to drive efficiencies and cost savings, compiling data into stakeholder summaries
- Bench-marking carrier choices regularly and ensuring competitive pricing and optimum service levels
- Responsible for delivering operational projects in line with the project roadmap
- Ownership of delivery schedules including openings, pop ups, launches and photoshoots
- Responsibility for analysing monthly warehouse invoicing and ensuring this is in line with planned budgets working with Finance
- Stock reporting and operational analysis for senior stakeholders
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What We Are Looking For...
- Minimum of 5 years’ experience in retail logistics/supply chain operations
- Excellent analytical and data interrogation skills; proficiency in MS Excel
- Good problem-solving skills with a positive and collaborative approach
- Excellent communication skills and ability to prioritise at pace
- Highly organised with strong project management skills
- MS ERP Business Central/NAV experience is an advantage
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Birthday Day Off
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy
- Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.