Membership Manager for Soho House Copenhagen!

At Soho House, a membership manager is responsible for directly building and defining the local membership community to ensure the membership culture and experience are maximised. They will manage their time to handle recruitment and outreach, retention and member inquiries and on the floor face time with members and their guests. You will be a direct link between our members and operations, acting as a voice for our members. In addition, the role requires a digital and social media savvy individual. 

An integral aspect of the role is developing relationships and understanding the member community, their mindset and needs, consistently being present and available on the floor, essentially dividing presence across morning, noon, and night.

A membership manager will report into the Head of Member and Communications for the House or region, ensuring membership targets are achieved and that the overall experience within the House is consistently high quality, friendly and memorable. They will work cohesively with their peers in events and content to deliver the best possible experience for all who enter our Houses or locations.

In order to be taken into consideration for this position you need to reside in Denmark and have extensive local knowledge. This role will include working evenings and weekends.

Key responsibilities:

• Curate member connections and engagement
• Responsible for house ambiance from lighting, to music and sound level
• Help DJ and live music schedule alongside the Member Events manager. Provide feedback on key bookings and suggest improvements where required
• Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have
• Manage guest list and last-minute requests
• Promote and help deliver food and drink offering
• Maintain a constant presence on the floor by always engaging with members and building relatable and meaningful relationships
• Key point for coordination of activities between the reception, floor, kitchen and membership team
• Connect to all large events (Music, Art, Fashion etc.) across the city so we attract talent to our houses when people are in town
• Be on the pulse of culture about key moments in the city and curate an innovative, fun and inclusive atmosphere to contribute to our diversity in membership
• Obtain and feedback event suggestions that members would like to see in programming
• Observe the in-club crowds in the evening and adhere to standards of behaviors/rules etc.

Requirements:

For this role you need to know the local community. You need to enjoy interacting with our members and guests and be a good communicator as well as problem-solver. 
Our ideal candidate can say yes to the following:

• Able to work late-nights and weekends
• Comfortable with holding a budget and management
• Strong organisational and management abilities
• Culturally aware, with finger on the pulse
• Excellent writing and grammar skills, combined with the ability to easily adapt to the brand’s tone of voice
• Knowledge of the social media landscape and passion for the industry
• A proactive self-starter who thrives in a fast-paced environment
• A natural team player, who can work with individuals of all experience levels
• Prior experience with hospitality is a plus

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Every House Membership
• Enhanced Pension Scheme
• Health Scheme
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
• Discount on local gym membership

We will be conducting interviews on an ongoing basis until we find the right candidate.

We are looking forward to hearing from you!