Your main duties:

● Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures. 

● Being visible on the floor and touching every table to check in on their experience.

● Getting to know members, remembering their names and building connections.

● Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.

● Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.

● Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.

● Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement. 

● Supporting recruitment and onboarding new starters according to staffing levels/ head counts.

● Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities. 

● Supervising, coaching and training on the job.