The role…

As a Floor Manager of Soho House Rome, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept. Demonstrating a professional approach towards managers, employees and guests, you are responsible for the day-to-day management of the Club Floor as well as the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude and ‘yes yes yes’ mentality in alignment with The Soho House Ethos.

Main Duties

• • Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
  • Represent Club Manager in their absence
  • Lead by example, setting an energetic pace and standards within the team
  • Be visible on the floor and engaging with the members gaining feedback and noting any comments through reporting channels and directly to the kitchen and front of house team
  • Ensuring that members and guests have a great experience and resolving any issues before they depart
  • Provide support directly to the team on the floor including (but not limited to):

• Leading by example with a hands-on approach, serving and taking orders if needed and entering into POS
• Daily assignments of responsibilities to all the team
• Organization and control of mise en place
• Daily staff briefings including comprehensive information on members and guests and any other relevant information
• Showing leadership thorough thoughtful decision making
• Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
• Taking immediate corrective action when any incidents occur
• Manage and operate the POS system and ensure all items are updated as necessary
• Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
• Ordering and purchasing of products for your department
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Carry out any reasonable task as requested by management.

 Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for many hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Benefits...

• Every House Membership
• Monthly movie screenings in the in-house cinema with current movies
• Monthly workout opportunities (including inter-departmental).
• Weekly gym classes
• 50% discount on our Cowshed products
• Discounts with external providers (corporate benefits)