The role…

At Soho House an Assistant Spa Manager is dedicated to health and wellness as well as beauty spas. The Assistant Spa Manager is a dynamic role that oversees every aspect of the day-to-day management of Soho House Cowshed Spa. Responsibilities include but are not limited to ensuring the safety and cleanliness of the spa facilities as well as ensuring that the equipment and machines are in excellent working condition.

A successful Assistant Spa Manager is an energetic and enthusiastic leader who ensures changing rooms and sauna are hygienic, merchandise is visually optimized to increase spend and staff schedules are managed as well as various services offered to member / guest are marketed appropriated and advertised through all media channels.

Main Duties

• Influential beauty and wellness leader responsible for providing high quality services and elevated experiences to members and guests as well as overseeing staffing levels, retail and various promotions
• Oversee Cowshed Spa team (reception, therapists, nail technicians’ barbers, and estheticians) including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships
• Effectively create and monitor budget and analyze forecast as well as anticipate opportunities by identifying services to promote and elevate member, guest experiences while making changes where needed to increase profit margins by introducing additional revenue streams
• Ensure that all financial transactions are completed in accordance with finance procedures, including security, processing and banking (as appropriate) as well as responsible for partnering with General Manager and local leadership to create, maintain and manage reporting on monthly performance of the facility against budget projections
• Collaborate with the Marketing and Events Team with the promotion of facility services, retail products and amenities to optimize new business opportunities and potential return on investments
• Prepare and maintain detailed records of day to day operations and write corresponding reports manage spa database systems effectively for sales, renewals, direct debits, customer exits and membership numbers
• Vendor management and supply and procurement activities and deal with equipment manufacturers to ensure all pieces of spa equipment comply with safety and Soho House standards and organize the repair, cleaning, maintenance, and purchase of gym machines
• Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies procedures, and standards and local, state, and federal law as applicable

Required Skills/Qualifications:

• Minimum of 5+ years’ experience in a similar role within retail, beauty, health and/or wellness
• Knowledge of safeguarding and health and safety matters
• Strong communication and people skills, business savvy and technology efficient
• Flexible schedule and ability to work nights, weekends and holiday’s (when applicable)
• Ability to multitask and work in a fast-paced and demanding environment
• Bachelor’s degree in sport science, business administration or management, or another related field

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.