Club Manager

JOB SUMMARY:

As Soho Little Beach House Garraf Club Manager we want you to be the best you can be. You will need to balance our sequence of service and company ethos, so that you can deliver the best possible experience. The Club Manager is responsible for all financial wellbeing, and food and operations policies, and procedures of the Club. The Club Manager is responsible for the overall quality of products purchased and served at the Club. 

Main Duties and Responsibilities:    

• Supervision of the Department.
• Participate in weekly operations meeting.
• Assist the Head Chef with developing menu changes.
• Oversee all menu changes and ensure that all menu items are priced appropriately.
• Encourage communication between the Kitchen and Floor managers to facilitate a strong and positive inter-departmental work ethic.
• Gather all guests and member´s feedback and forward this to membership and AGM.
• Manage beverage cost controls and ensure that profits against purchases fall in-line with budget.
• Oversee the operation of the Beverage Program. Guide all changes to the beverage program, including the purchase and sale of non-alcoholic beverages, spirits, and wine.
• Work with the Beverage Manager(s) to ensure all bar staff are properly trained. This includes but is not limited to knowledge of all food & beverage products and adherence to company policy regarding standard practices, etc.
• Perform an active roll on CGS control while supporting all other cost savings initiatives.
• Supportive actions on Less is More policy.
• Ensure appropriate staffing levels are met for each department. Assists with the hiring of staff and managers. Ensure that all hiring, training, and disciplinary standards follow company guidelines.
• Service is a key element to the success of the Club. Service standards must be established and maintained. Staff training must be held regularly to ensure all staff are knowledgeable of service guidelines. Employees that are unable to provide service up to standards must be coached, trained, and disciplined if necessary.
• Follow up with employee and guest´s issues.
• Monitor employee turnover. Work with the manager of each department to develop a plan to maximize longevity.
•  Assure all new employees attend the Induction training the first week of employment.
• Assure complete and satisfactory ongoing staff training. Promote inter-departmental interaction to create a quality working environment for all staff. Oversee programs such as Awards & Employee of the Month to encourage staff and strengthen company morale. When employment opportunities arise, promote staff from within whenever possible.
• Ensure positive and creative team environment within the department.
• Facilitate proper inter-departmental communications and organization: this includes keeping your team informed with pre- shift meetings, weekly meetings and monthly meetings to communicate any update.
• Assist with staff evaluations (probation period, quarterly, annual).  Establish written development and performance goals for all team members, and monitor progress.
• Ensure that the property is maintained to the highest quality.
• All files related to employees and labor systems are to be submitted to People & Development.
• Constant follow up and follow thru with Human Resources department in regards new hires, transfers, terminations, disciplinary actions and any incidents with the staff.
• Establishes measurable or quantitative standards to gauge success of marketing efforts.
• Identifies and develops sponsorship opportunities and strategic alliances.
• Ensures that all special events are executed to SHBCN standards.

Requirements..

• 2+ years of Management experience.
• A long-term city resident with extensive knowledge of the local area
• Flexible schedule including weekends.
• Strong organizational and management abilities
• Daily use of the Microsoft Office, Salesforce, and other systems
• Adaptable in various situations
• Professional manner and attitude
• Friendly and approachable
• Strong written and oral communication skills
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
• Ability to work effectively under time constraints and deadlines.
• Passionate about the Soho House upholding its standards and core ethos.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

• Career Development: Soho House can progress your career internationally.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Cowshed Retail Discounts
• Team Member Screenings
• Soho House & Co. Friends Membership
• Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

The location...

Located on Garraf beach, the House has a private Club for our Members and a large space with hammocks on the sand. In addition, it has 17 rooms. Our restaurant offers a menu oriented towards seasonal products and beachfront enjoyment. Ideal to disconnect during the holidays or spend a relaxed time with family or friends.