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Role Overview
Sodexo is seeking an experienced Service Response Center Manager 2 to lead the Call Center for our patient dining program at University of Cincinnati Health based in Cincinnati, Ohio. This high-energy leader will oversee the Call Center supporting two hospitals serving approximately 800 patients. The Service Response Center Manager will report to the General Manager of Food Service and manage a team of 10. The ideal candidate will have prior experience in clinical nutrition and/or prior call center experience with strong customer service skills. The typical shift will vary between the hours of 6:30 am - 7:30 pm, with some weekend coverage.
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What You'll Do
- Lead a team in a high-volume call center
- Manage multiple priorities, demonstrate professional communication skills, and ensure high levels of customer service
- Audit calls for quality assurance
- Provide customer service training
- Prioritize tasks and exhibit flexibility to take on additional responsibilities as needed
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- prior call center experience with excellent verbal, written and telephone communication
- knowledge of food nutrition
- proven research and problem resolution skills
- strong organization skills and use effective time management
- ability to work in a fast-paced team environment
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending)