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Role Overview
Sodexo's Healthcare segment is seeking a Regional Director of Operations for SSM Health in St. Louis, MO. This is the trusted advisor central to the client partnership and key to delivering results that meet client needs. Accountability includes contract management, relationship management, operational results, and leading people. This role has direct accountability for operational excellence across multiple services, achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable.
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Incentives
Candidates must reside in the St. Louis, MO region. Relocation assistance available.
What You'll Do
- Navigates the client organization through effective communication, influencing and persuading at all levels.
- Owns and drives the operational excellence commitment of Sodexo and client.
- Utilizes tools to drive and manage the middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
- Deploys, embeds, and ensures standardized processes that are predictable, reliable, and repeatable across the book of business.
- Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, an edge in execution, and makes difficult decisions.
- Drives change and creates a culture where change is embraced and operationalized. Brings innovation to client organization through deployment of Sodexo programs and brand.
- Optimizes relationships to enhance customer service and fiscal stability of the business relationship through use of the Clients for Life tools and resources. Effectively partners with internal stakeholders (e.g., regions, functions, Health Care Market, NORAM, and Group) to drive successful, cross-functional outcomes.
- Cultivates and maintains a Web of Influence internally with clients to understand and meet our clients' needs.
- Analyzes data such as workforce planning, employee engagement, etc. to engage in data driven decision making around talent.
- Manages within the parameters of the contract to prevent scope creep and renegotiates the contract as appropriate for business growth opportunities.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Knowledge of latest trends and innovations in the contracted service industry to drive client value
- Experience overseeing support services such as Food Service and EVS (Environmental Services) ideal
- Strong strategic leadership skills
- Great client relationship skills
- Strong communication skills and ability to interact from frontline to C-suite
- Business development skills to identify and successfully target growth opportunities among existing clients
- Financial and creative problem-solving acumen
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 7 years
Minimum Functional Experience - 7 years