Are you ready to join a dynamic team where creativity, collaboration, and innovation are at the heart of everything we do? If you thrive in a fast-paced, hybrid work environment that values excellent communication, attention to detail, and a solutions-oriented mindset, then this Digital Sales Coordinator position might be the perfect fit for you. We are a leading force in the automotive digital advertising industry, and as a Digital Sales Coordinator, you will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns. From the moment an order is placed to the successful launch of a campaign, you will be at the forefront, ensuring every detail is communicated and executed. Join us and become an integral part of our team, where your contributions will make a real impact, and you'll have the opportunity to grow into a subject matter expert in a culture that values continuous learning and development. If you're looking for a company that embraces problem solving and teamwork, we invite you to explore this exciting opportunity.
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This person should have a passion for programmatic advertising and a customer service-centric attitude. The Digital Sales Coordinator reports to the Senior Ad Operations Traffic Manager.
Responsibilities:
Customer Service Job Duties:
- Responsible for accurately handling, and solving customer inquiries
- Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors
- Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level
- Must be able to organize and schedule calls, and client communication
- Monitor, audit, and approve orders for correct coding and all required details
- Traffic and maintain new requests and order modifications between ordering and production systems
- Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.
- Regularly communicate progress updates with internal and external stakeholders
- Become adept on day-to-day processes related to the function of the role and advise others on best practice
- Gain an understanding of display and video programmatic tactics including retargeting, CTV and more
- Attend and participate in regular staff meetings and product trainings
- Support various teams within the agency creating production orders, preparing documents, and executing projects as assigned by management
- Other duties and projects as assigned
- Excellent written and verbal communication skills
- Reading comprehension and problem-solving skills
- Organizational skills, attention to detail, and a sense of urgency are a must
- Be coachable, curious, and solution-oriented
- Ability to work and perform successfully in a fast-paced, hybrid (in-person and remote) environment
- Must have strong listening skills, and be empathetic and able to effectively relate to clients
- Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing customer service situations
- Must have a strong working knowledge of MS Office Suite, specifically Outlook, Word, and Excel (or similar software)
- Digital/Ad Operations experience a plus
- Digital Analytics/Reporting experience a plus
- Operative.One, JIRA, or other order/ticket management system experience is a plus
- This role is located in Hunt Valley, MD and you must be local to MD in order to be considered for the role
About Us
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net.
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
The hourly compensation range for this role is $20.43 to $24.04. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.