WSTM NBC3, WTVH CBS5, CW6 & CNYCENTRAL.com is looking for a Digital Sales Coordinator who will serve as a dedicated marketing, data, and content powerhouse across Syracuse Sales and Sinclair Solutions teams. From time to time, the Digital Sales Coordinator may manage assigned accounts. The ideal candidate will be a well-organized multitasker with a passion for assisting others in the workgroup and contributing to the team's success.

Responsibilities:

• Direct engagement with external clients to handle service issues, complaints and normal customer service
• Identify customer needs
• Establish and promote effective relationships with clients, upholding Sinclair's commitment to the customer experience.
• Responsible for accurately handling, and solving customer inquiries
• Resolve issues taking the appropriate action, and knowing when to escalate issues to a management level
• Formulate responses in professional and correct grammatical writing
• Must be able to organize and schedule calls, and client communication

• Support the production, scheduling and delivery of all digital offerings
• Must be able to set goals and schedule/oversee deliverables for multiple digital services
• Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
• Assist Marketing Consultants with invoicing and monthly reports
• Use multiple platforms and programs to perform duties, and therefore must be technically savvy
• Must be able to understand digital reporting and analytic metrics
• Attend and participate in weekly production staff meetings and product trainings

• Work within the digital marketing programmatic team on sending out production tickets to ad operations
• Gain a basic understanding of all digital product offerings
• Support clients by providing updates to ongoing campaigns
• Perform campaign optimizations to improve campaign success
• Responsible for communication between third-party vendors and clients, acting as a liaison

• Minimum 1-year experience with digital technologies, including social media, CTV, digital marketing (display and video programmatic)
• Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone and conversational skills
• Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
• Must be able to maintain composure in fast-paced environment and be proficient in meeting customer service expectations.
• Must have strong listening skills, and be empathetic and able to effectively relate to clients.
• Highly proficient in Microsoft office products